Application Support Engineer - Electrical/Electronics
Application Support Engineer - Electrical/Electronics
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Key Responsibilities:
- Technical Support & Troubleshooting:
- Provide expert-level technical support to customers and internal users via phone email chat and remote desktop tools for issues related to System.
- Diagnose and resolve complex technical problems including software bugs configuration issues data integrity problems and performance bottlenecks specifically within the electrical and electronics domain.
- Analyze circuit schematics board layouts system architectures and relevant data to pinpoint root causes of application failures or unexpected behavior.
- Replicate reported issues in test environments to facilitate thorough investigation and solution development.
- Customer/User Engagement:
- Communicate technical information clearly and concisely to both technical and non-technical audiences.
- Maintain a high level of customer satisfaction through professional and efficient problem resolution.
- Provide guidance and best practices to users on the effective use of applications/systems.
- Collaboration & Escalation:
- Collaborate closely with R&D Product Development and Engineering teams to escalate unresolved issues provide detailed feedback on recurring problems and contribute to product improvements.
- Work with cross-functional teams to test validate and deploy new application versions patches and updates.
- Contribute to the refinement and documentation of application operational procedures.
- Documentation & Knowledge Management:
- Create and maintain comprehensive technical documentation including knowledge base articles FAQs troubleshooting guides and user manuals.
- Document all customer interactions troubleshooting steps and resolutions accurately in the designated ticketing system (CRM).
- Contribute to building an internal knowledge base to improve support efficiency and consistency.
- Continuous Improvement:
- Identify recurring issues and trends and propose solutions or process improvements to enhance application stability and user experience.
- Stay up-to-date with industry trends new technologies and advancements in electrical/electronics engineering and related software applications.
- Participate in training and professional development activities to enhance technical skills and product knowledge.
Employment Type
Full Time
Company Industry
Electric Power Generation / Nuclear Electric Power Generation / Services for Renewable Energy
