Telehealth Support Assistant
Telehealth Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide essential scheduling and technical support for telehealth services ensuring smooth virtual care delivery and a positive experience for patients and providers.
Requirements;
Schedule confirm reschedule and track telehealth appointments including no-shows and cancellations.
Serve as the primary contact for patients and clinicians accessing virtual visits; provide remote technical guidance.
Verify and update patient data in EHR systems ensuring HIPAA compliance at all times.
Support billing and insurance processes including prior authorizations claims coordination and invoicing
Conduct audit tasks like master patient index reviews and daily visit audits.
Basic technical problem-solving for patients and providers
Familiarity with insurance verification billing workflows referral processes or prior authorization.
Associates or Bachelors preferred
Knowledge of medical terminology and healthcare industry standards
Familiarity with secure messaging platforms and communication tools
Benefits;
Employee assistance program for mental health and wellbeing support
Health insurance.
Flexible schedules
Retirement Plan 401(k).
Supportive and collaborative work environment
Employment Type
FULL_TIME
