HVAC Technical Support Representative III
HVAC Technical Support Representative III
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TheHVAC Technical Support Representativewill provide product technical support to the Divisions assigned customers in the proper application installation operation and service of the Divisions products.
This position will serve our Air Conditioning Division based in Fort Smith AR. This position is a hybrid role and you will be required to come into the office roughly 3 days/week. You must reside in a commutable distance to our Fort Smith office.
Responsibilities
- Provide technical support regarding routine product installation and service issues via telephone and/or email and refer more complex issues to higher levels.
- Practice best customer care through published standard labor allowance/claim administration warranty administration relationship damage control and effective public relations.
- Ensure monitoring notification and assistance of the Division on any product problems modifications and alterations to help improve the overall image and quality of the Divisions products.
- Maintain accurate records and preparation of detailed reports on any recommendation or design change recommended which improves product reliability.
- Adhere to a high standard for productivity quality and customer support.
- Perform other duties as required
Qualifications
- Associate degree in technical field
- 5 years direct HVAC or industry experience
- Excellent verbal and written communication skills
- Computer literate
- Extensive experience with Microsoft Office Suite
- Ability to present information and respond to questions from groups managers clients and customers
- Recognize and implement process improvements
Preferred Qualifications:
- Bachelors Degree in related field
#LIAM2 #LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
