Customer Support Agent
Customer Support Agent
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Job Description
Were Hiring: Customer Support Agents!
Salary: 23809.50 per year
Bonus: Up to 500 monthly performance bonus
Location: Phoenix Way Swansea Enterprise Park SA7 9HZ
Hours: 37.5 hours per week Monday to Friday
About the Role:
As a Customer Support Agent in our Projects Team youll be the friendly voice our customers rely on throughout their journey from booking to the installation of their FREE energy-saving measures.
Youll provide updates resolve queries and ensure every interaction delivers a first-class experience. By keeping accurate records and working closely with your team youll help maintain our reputation for excellent service and make a real impact in supporting a greener future.
What Youll Be Doing:
- Answering and making calls to support customers
- Providing clear helpful updates throughout the customer journey
- Collaborating with colleagues to ensure smooth operations
- Accurately inputting and updating information in our systems
- Using Excel and Google Docs to maintain data records
What Were Looking For:
- Excellent communication and people skills
- A proactive can-do attitude with the ability to work independently
- Exceptional attention to detail
- Strong IT literacy and confidence using digital tools
- Ability to stay calm focused and productive in a fast-paced environment
Why Join CES
At Consumer Energy Solutions (CES) were on a mission to build a more sustainable future by helping customers access energy-efficient solutions. Join a passionate growing team where your work matters and where your potential is recognised and rewarded.
Were proud to be an equal opportunity employer committed to fostering an inclusive diverse and supportive workplace.
Ready to make a difference
Apply Now and be part of our journey to a cleaner brighter future!
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Employment Type
Full Time
