Senior Sales Engineer
Senior Sales Engineer
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Job Description
About us @Symphony
Weve spent the last 10 years building a communication and markets technology company powered by interconnected platforms: messaging voice directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection endtoend encryption and resilient architecture all created on a foundation of trust with our customers .
But that was only chapter one. Were now building on our purposebuilt network expanding AIpowered realtime collaboration redefining flexibility with fully cloudnative software with our trader voice product and rethinking the industrys approach to identity verification connection and intelligence. .
The opportunity and our ambition are huge. But we need passionate dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you wont get elsewhere.JOB DESCRIPTION
Symphony is seeking a talented Sales Engineer based in Sydney Australia to oversee and manage technical operations with enterprise accounts. This role will work in close collaboration with sales product and engineering teams to ensure Symphonys product and service meet clients expectations.
Pre Sales Support
- Sales development and support in region in close working with Asia Voice Sales/PS
- Support the Sales team Initial discussions with Australian/NZ clients
- Capable of product/service Demo
- Able to do a highlevel architecture and system overview for clients
- Technical discussions with client (Security Telecoms Compliance VR Governance)
- Customer onboarding
- Working closely with PS to resolve any issues
Post Sales Support
- Support cover for NZ/Australia time zones
- Liaise with helpdesk on NZ/Australia issues/tickets
- Client engagement for upgrades
- Issue resolution for clients
Other Areas
- Technical leads on all projects
- Testing with customers
- CS escalation support 2nd level Support)
- Relationship management
- POC design & discussions
- API Integrations
- Third Party Integrations
- Customer go live support
Compensation:
- Competitive Salary
- Sales Commission Plan
- Benefits and Perks vary based on location.
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.
Required Experience:
Senior IC
Employment Type
Full Time
