Collections and Litigation Officer

Are you an experienced litigation professional with a passion for debt recovery Do you excel in managing legal actions and navigating complex cases If so we have an exciting opportunity for you!

The Role

As a Litigation Officer in our Debt Operations team you will manage the of legal actions for the collection of overdue customer balances. You will be responsible for initiating legal proceedings against customers who have failed to settle outstanding debts managing cases from initiation to successful resolution.

What youll be doing

• Account Review:Assess accounts that have reached the litigation/vacant process and enforcement action ensuring only viable cases are pursued to a final hearing.
• Legal Action:Initiate legal proceedings against customers with overdue balances ensuring compliance with legal and regulatory guidelines.
• Collaboration:Work with external solicitors to prepare detailed witness statements for positive outcomes at final hearings.
• Document Preparation:Draft and file legal documents including complaints motions summons and other court filings.
• Case Management:Track the progress of legal cases ensuring deadlines and requirements are met and provide instructions based on defences presented.
• Risk Advisory:Advise management on legal risks associated with litigation efforts including potential liabilities and costeffectiveness.
• Record Maintenance:Maintain comprehensive and accurate records of litigation cases including communications legal filings and court orders.
• Settlement Negotiation:Evaluate and negotiate settlement offers to avoid lengthy court procedures balancing recovery goals with costeffective outcomes.
• Court Representation:Represent the company in court hearings trials and legal proceedings in both England and Scotland to recover overdue debts.
• Process Improvement:Regularly review and assess the performance of debt collection litigation processes identifying opportunities for improvement.
• Stakeholder Communication:Provide regular updates to internal stakeholders and senior management on ongoing litigation cases and debt recovery efforts.
• Compliance:Ensure all activities comply with regulatory standards GDPR and quality policies.

Your experience

• Previous experience in litigation and court attendance with a focus on debt collection.
• Strong knowledge of debt recovery litigation processes legal filing procedures and courtroom protocols.
• Experience managing debt collection cases through the full litigation cycle from initiation to judgment.
• Experience in a collections environment specifically with large customer bases or commercial accounts.
• Indepth knowledge of legal processes impacting debt collection including litigation and enforcement across England or Scotland.
• Understanding of regulatory requirements impacting B2B organisations.
• Proficiency in using Customer CRM and/or Lead Management systems.

Skills Required:

• Exceptional Negotiation and Communication:Demonstrated ability to engage effectively with customers external counsel and internal teams.
• Meticulous and Organised:Strong focus on accuracy and compliance in legal documentation ensuring all details are thoroughly managed.
• Multitasking Proficiency:Capable of handling multiple cases simultaneously and prioritising tasks efficiently.
• Professional and Approachable:Friendly and helpful demeanour fostering positive relationships with colleagues and customers.
• Team Player and Independent Worker:Ability to work both independently and collaboratively maintaining composure under pressure in a fastpaced environment.

Qualifications and other requirements

• Qualifications: Degree in law or converted over OR relevant experience
• Qualifications: CICM qualification preferred

Our Story

Clear Business was established with the goal of simplifying our customers lives and making our colleagues experiences more rewarding. As one of the top providers for small businesses in the UK we offer a truly distinctive service by providing all essential services in one place: Phone Broadband Mobile Water Gas Green Electricity Payment Services and Insurance.

For more than two decades our growth journey has been marked by various accolades such as Investors in People The Northern Contact Centre Awards 2023 and Learning at Work Week Awards 2023. Our latest achievement was receiving the One to Watch award from Best Companies.

In return for your hard work youll get

It takes all kinds of people to make Clear Business the success that we are and weve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive wellbeing support including roundtheclock access to a GP mental health assistance fitness programs and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic onsite amenities including a complimentary gym free parking a subsidized caf and an onsite bar for postwork drinks quiz nights and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekendsandevery bank holiday off.

What happens next

If youre looking for a new challenge with great benefits at an awardwinning company then Clear Business is the place for be part of our continued success clickApply today to take the next step in your career.

Across Clear Business were passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to preemployment checks.

#LIJC1

We are one of the UKs leading providers of essential services to small businesses. We supply a wide range of essential services Fixed Lines Broadband Mobile Water Gas Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019