ITSS Field Support Analyst
ITSS Field Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main Responsibilities
Provide Level 2 deskside and remote IT support serving as the primary liaison for regional end users.
Maintain and administer hardware software networks and configurations across the computing environment.
Troubleshoot and resolve technical issues; escalate complex problems as needed.
Support business unit systems contributing to projects implementations and upgrades.
Create and maintain IT documentation policies procedures and knowledge base content.
Manage IT assets vendor relationships service contracts and hardware inventory.
Mentor Field Support Analysts lead customer expectation management and build strong stakeholder relationships.
Profile Required
Education: Bachelors degree in Computer Science Engineering or a related IT discipline; A and MCSA certifications preferred.
Experience: Minimum 5 years of enduser IT support experience ideally in large or complex environments.
Technical Knowledge: Broad understanding of IT services technologies architectures and solutions.
Problem Solving: Strong analytical and troubleshooting skills; ability to research and resolve complex technical issues.
Service Delivery: Experience supporting missioncritical systems; familiar with IT service delivery processes and governance.
Soft Skills: Excellent communication skills and ability to collaborate effectively with diverse teams and senior stakeholders.
Leadership: Selfdriven with a strong customer focus; capable of mentoring others and driving service improvements.
Mobility: Willingness to travel approximately 30 of the time; fluent in English (written and spoken); additional regional languages a plus.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
IC
Employment Type
Full-Time
