Restaurant Manager - Stadium Club - Caribe Royale Orlando Hotel
Restaurant Manager - Stadium Club - Caribe Royale Orlando Hotel
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Salary Not Disclosed
1 Vacancy
Job Description
The Restaurant Manager will oversee daily operations ensuring that the restaurant runs smoothly efficiently and in compliance with all sanitation standards. This role requires handson leadership particularly during peak meal periods to assist servers and hosts and ensure exceptional guest experiences. The Restaurant will play a critical role in fostering a welcoming fun and memorable atmosphere for all.
Responsibilities:
Operations Management:
- Work closely with the Director of Stadium Club to oversee all aspects of daily operations including staff management inventory control and ensuring adherence to policies and procedures.
- Monitor and continuously improve service quality cleanliness and overall guest experience throughout the Stadium Club and Virtual Reality Rooms.
- Coordinate with various departments including hospitality facilities and events to ensure smooth and efficient operations.
Staff Supervision and Training:
- Assist in hiring training and managing a diverse team of staff members fostering a positive and collaborative work environment.
- Provide guidance support and ongoing training to staff promoting professional growth and ensuring exceptional service delivery.
- Foster a culture of teamwork motivation and employee engagement leading by example and maintaining high standards of performance.
Customer Service and Guest Relations:
- Ensure that guests receive exceptional service from the moment they enter the Stadium Club until their departure.
- Address and resolve customer inquiries concerns and complaints promptly and professionally ensuring guest satisfaction and loyalty.
- Proactively engage with guests building relationships and creating a warm and welcoming atmosphere.
Event Management and Coordination:
- Assist in planning and executing special events promotions and themed nights to enhance the overall guest experience.
- Coordinate with various teams including marketing operations and entertainment to ensure successful event .
- Monitor event logistics including staffing setup and breakdown to ensure seamless event operations.
Financial Management:
- Collaborate with the Director of Stadium Club to manage financial aspects including budgeting forecasting and cost control measures.
- Monitor revenue and expenses analyze financial reports and identify opportunities for improvement.
Safety and Compliance:
- Maintain a safe and secure environment for guests and staff by adhering to health and safety regulations and implementing appropriate procedures.
- Stay updated with licensing requirements fire safety codes and other compliance measures always ensuring full compliance.
Qualifications:
- Bachelors degree in hospitality management business administration or a related field (preferred).
- Proven experience in a supervisory or management role within the hospitality or entertainment industry.
- Strong organizational and problemsolving abilities with a keen eye for detail and a proactive approach to resolving issues.
- Exceptional customer service skills and a genuine passion for creating memorable guest experiences.
- Solid understanding of financial management including budgeting revenue management and cost control.
- A food handling certification must be completed within the first 90 days of employment.
- TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
- Must be able to work flexible schedules including nights weekends and holidays.
- Ability to operate a motor vehicle.
Physical Requirements
- Must be able to work in a fastpaced environment.
- Must be physically fit to lift pull and push items up to 25 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
I acknowledge that I have reviewed the Restaurant Manager Stadium Club job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time to meet our guests needs. I understand that I must also adhere to the property service standards as well as grooming and uniform standards specific to this position always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
Required Experience:
Manager
Employment Type
Full-Time
