Residence Experience Coordinator at The Zoe
Residence Experience Coordinator at The Zoe
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Salary Not Disclosed
1 Vacancy
Job Description
WHO WE ARE
JBG SMITHowns operates invests in and develops a dynamic portfolio of highgrowth mixeduse properties in and around Washington DC. Our creativity and scale enable us to be more than ownerswe are placemakers who shape inspiring and engaging places which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Posts Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.
WHAT YOULL DO
- Deliver a warm greeting to residents to make them feel welcome.
- Quickly respond to all resident requests and use creativity to solve problems and drive resident satisfaction.
- Work with residents on lease alteration and lease renewal options and paperwork.
- Support the assistant manager with administrative and financial duties.
- Develop an indepth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops mustsee art exhibits and other great things to do in the area.
- Coordinate community activities and social events to build resident relationships
WHAT YOULL NEED TO SUCCEED (REQUIREMENTS)
- Experience in customer servicerelated fields such as hospitality retail or restaurants
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING Demonstrated passion for caring about customers and coworkers alike.
- PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
- EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
- LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
- INCLUSION Commitment to inclusion and treating everyone with kindness dignity and respect.
HOW WE SUPPORT YOU
For a complete benefits overview please visit the benefits section of our careers page. In addition to providing employees with a great place to work we offer a 2040 housing discount at select JBG SMITH communities.
JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age status as a protected veteran disability sexual orientation genetic information or any other protected class in accordance with applicable law.
Required Experience:
IC
Employment Type
Full-Time
