Investigation Specialist Sr SCOT - FBA Warehouse Dist
Investigation Specialist Sr SCOT - FBA Warehouse Dist
Posted on :
27-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Amazon has spent years building one of the worlds most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers products from factory floor to customer doors seamlessly.
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency and efficiently navigate formal and informal channels to advocate on the Customers behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent selfmotivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fastpaced team environment with minimal supervision.
Key job responsibilities
Act as a point of escalation for outstanding issues questions and concerns to Amazon Sellers in a contact center environment.
Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
Liaise with other departments as required to resolve Seller issues and questions.
Provide prompt and efficient education and service to AWD Sellers including appropriate escalation of Sellers issues.
Identify proactive documentation of operational procedures required to tackle known recurring issues
Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
Demonstrate timemanagement skills and the ability to work without assistance while using departmental resources policies and procedures.
Bachelor Degree preferably in Business/Supply chain related disciplines.
Minimum 24 years of working in a customerservice environment preferably within a contact center handling escalation and client support / service delivery.
Proficiency in both written/verbal English to handle queries and concerns from sellers.
Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
Demonstrated experience working with cross departmental teams with proven collaboration skills.
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
Ability to compose a grammatically correct concise and accurate written and verbal response.
Experience working as an L4 Sr. Specialist and/or in a customer service environment preferably within a contact center.
Proven analytical thinking with a natural tendency to use data in decisionmaking and prioritization.
Clear crisp and proactive documentation of operational procedures required to tackle known recurring related patterns.
High level of integrity and discretion to handle confidential information.
Proven track record of complex and creative problem solving and the desire to create and build new processes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency and efficiently navigate formal and informal channels to advocate on the Customers behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent selfmotivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fastpaced team environment with minimal supervision.
Key job responsibilities
Act as a point of escalation for outstanding issues questions and concerns to Amazon Sellers in a contact center environment.
Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
Liaise with other departments as required to resolve Seller issues and questions.
Provide prompt and efficient education and service to AWD Sellers including appropriate escalation of Sellers issues.
Identify proactive documentation of operational procedures required to tackle known recurring issues
Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
Demonstrate timemanagement skills and the ability to work without assistance while using departmental resources policies and procedures.
Bachelor Degree preferably in Business/Supply chain related disciplines.
Minimum 24 years of working in a customerservice environment preferably within a contact center handling escalation and client support / service delivery.
Proficiency in both written/verbal English to handle queries and concerns from sellers.
Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
Demonstrated experience working with cross departmental teams with proven collaboration skills.
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
Ability to compose a grammatically correct concise and accurate written and verbal response.
Experience working as an L4 Sr. Specialist and/or in a customer service environment preferably within a contact center.
Proven analytical thinking with a natural tendency to use data in decisionmaking and prioritization.
Clear crisp and proactive documentation of operational procedures required to tackle known recurring related patterns.
High level of integrity and discretion to handle confidential information.
Proven track record of complex and creative problem solving and the desire to create and build new processes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
