Janitorial Franchise Business Consultant
Janitorial Franchise Business Consultant
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$ 47500 - 52000
1 Vacancy
Job Description
Janitorial Franchise Business Consultant
For the 15th consecutive year JANPRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JANPRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge IL office.
POSITION SCOPE: In this fulltime Franchise Business Consultant role you will provide consulting development and other support services to our JANPRO Cleaning & Disinfecting Certified Business Owners. Through approved onsite brand standard audits prompt customer followup and serving as a business coach and mentor to our JanPro Certified Business Owners you will help them provide the highest quality commercial cleaning in the industry while achieving 99 or higher Customer Retention monthly. Approximately 80 of your time will be in the field and 20 of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area.
WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT:
- Develop a beneficial business relationship with all Franchisees in assigned area.
- Audit accounts against our brand standards on a regular schedule.
- Quickly identify performance evaluation success or issues through proactive site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
- Identify additional special service opportunities to assist in increasing franchisee revenue.
- Facilitate communication between the Certified Business Owners and their customers when needed.
- Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
- Provide oncall support as necessary.
- Schedule meetings with Franchisee to conduct business planning sessions.
- Complete and maintain accurate documentation of franchisee and client records.
- Support franchisees with onboarding and offboarding customers.
- Recommend solutions to retain franchise owners customers.
- Understanding the value and benefits of the JANPRO Cleaning & Disinfecting brand.
- Technical training skills and experience with floor work. Ex: strip and wax carpet extraction buffing etc.
- Timely completion and documentation of administrative tasks.
YOULL BE A GREAT FIT IF YOU HAVE:
- MINIMUM of 4 years in janitorial operations and customer service experience.
- Ability to multitask and keep composure in a fastpaced work environment.
- Effective time management skills.
- Consistent followthrough on commitments.
- Ability to handle difficult situations and conversations.
- Excellent written and verbal (English) communication skills. Bilingual speaking and writing capabilities (Spanish) is a plus.
- Proficient in MS Office programs (Word Excel and Outlook) and internet operations.
- Professional appearance demeanor and communication skills.
- Ability to work with sensitive information in a confidential environment.
- Experience cleaning schools dealerships or medical facilities is a plus.
PHYSICAL AND MENTAL REQUIREMENTS:
- Ability to function in highpressure situations.
- Manual dexterity to operate a computer (desktop laptop and tablet) and other electronic equipment.
- Ability to take legible handwritten notes where necessary.
- Correctable vision and hearing.
- Successfully complete a preemployment drug screen and criminal background check.
- Excellent interpersonal skills.
- Clear easy to understand oral communication ability.
- Ability to sit for prolonged periods.
- Flexible work schedule.
- Valid drivers license.
TO THE BEST QUALIFIED CANDIDATES WE OFFER:
- Base salary of $47500$52000 per year commensurate with experience plus performance bonuses. On target first year compensation of $50000$58000.
- Company vehicle gas card
- Retirement Plan Employer paid Healthcare Reimbursement Account
- Company provided computer tablet and cell phone
- Paid vacation plus paid holidays
Required Experience:
Contract
Employment Type
Full-Time
