Sr Assoc-Infrastructure Technical Voice Support - 247 - Storage
Sr Assoc-Infrastructure Technical Voice Support - 247 - Storage
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Job Description
Preferred Skills:
Skilled in two of following technologies
- Storage (NAS SAN) Virtualization (VMWare HyperV) Enterprise Backup Unix / Linux Server Windows Server TCP/IP Networking
Responsibilities and Duties:
You will provide indepth technical support to customers and field support staff focused on diagnosing troubleshooting repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions to multisystem multivendor and multinetwork interoperability issues. Essentially you
- Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
- Resolve ONTAP OS NFS CIFS FC iSCSI Snapmirror OnCommand and Networking issues
- Reproduce issues by recreating scenarios in a lab environment
- Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
- Create new knowledge base articles to share information and best practices for reuse
- Carefully cultivate your expertise by attending technical trainings collaborating with other TSEs completing lab tasks
Qualifications :
- Bachelors Degree in IT Computer Science or other related fields
Additional Information :
Additional Requirements:
- 2 years of technical support experience in Storage and/or Virtualization Backup Linux server Windows server Networking
- Creative problem solving
- Strong aptitude for learning new technologies
- Good verbal and written communication and interpersonal skills.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
