Technical support service desk- Coimbatore
Technical support service desk- Coimbatore
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500000 - 900000
1 Vacancy
Job Description
Job Title: Technical Support Service Desk
Key Responsibilities:
Provide tech support via email chat and phone
Resolve issues in web protocols networking system admin (Windows/Linux) APIs SQL and email delivery
Analyze logs and use CLI for troubleshooting
Document cases accurately
Handle escalations with internal teams
Improve support processes and knowledge base
Mentor junior staff
Participate in on-call support
Requirements
Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP).
Experience with BigQuery cloud migration tools/processes.
Exposure to scripting languages like Python JavaScript HTML.
Relevant certifications are a plus:
CompTIA Network Security Linux
Microsoft Certified: Azure Administrator Associate
Google Cloud Certified Associate Cloud Engineer
Required Qualifications:
Bachelors Degree in Computer Science / IT / Engineering.
5 6 years of experience in technical customer support.
Strong analytical troubleshooting and communication skills.
Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.
Education
Bachelor's Degree in Computer Science / IT / Engineering.
Employment Type
Full Time
