Customer Service Manager
Customer Service Manager
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Job Description
Position Description:
CGI Payroll Services Centre (PSC) offers allinone cloudbased solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients and their satisfaction rate is very high.
Every day our members help hundreds of customers pay their employees in different industries. In this role you will contribute to the success of local businesses within a dynamic team with over 700 professionals and 62000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role
We are ready for you:
Never stop learning: we offer a complete ongoing and paid training on Canadian payroll;
Worklife balance: a flexible weekday schedule.
Work environment recognized as one of the best in the Canada (Great Place to Work certified);
Employee Assistance Program Health and Wellness program comprehensive insurance coverage financial assistance for your jobrelated studies;
Career development supported by a professional development plan;
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
Benefits that fit your needs: Flexible insurance plan telemedicine and more!
Your future duties and responsibilities:
You will help people and be a positive influence. Youll bring a human touch to the relationship between customers and the company and be their trusted advisor. On a typical day youll perform the following tasks:
Supervise and coordinate the activities of a customer service team
Recruit and train new team members
Ensure and maintain excellent customer service levels
Represent teams with partners and on various committees
Propose and implement proactive solutions to optimize customer service
Set review analyze and present departmental productivity standards Improve team productivity/efficiency with an optimization and continuous improvement approach
Take an active part in the strategy and deployment activities of certain operational projects
Carry out periodic followups and annual evaluations of members in accordance with the Member Partnership Management Framework
Support and advise team members: provide ongoing feedback on performance and implement appropriate tools to foster member development
Address members performance issues and implement remedial plans where necessary.
Set performance objectives for teams
Analyze monthly team results to ensure that activities are carried out as efficiently and effectively as possible.
Required qualifications to be successful in this role:
College diploma (DEC) in administration accounting or a related field or any other combination of relevant education and experience
Minimum of five 5 years experience in the payroll field
A minimum of five 5 years experience in team management
Demonstrates a strong ability to contribute to the development of team members
Strong customer service skills ability to analyze synthesize and plan
Ability to work with Microsoft office tools
Excellent ability of written and spoken French (essential)
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
- English
- French
- Analytical Thinking
- Customer Service & Support
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Employment Type
Full-Time
