Field Service Engineer - USA East mfd
Field Service Engineer - USA East mfd
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Job Description
Your mission
Were seeking an experienced Field Service Engineer (m/f/d) based in USA (East) who will serve as the technical point of contact for providing expert customer service troubleshooting repair maintenance and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.
- You lead onsite troubleshooting diagnosis repair and preventative maintenance
- You manage and update technical documentation in areas of expertise.
- You document all service procedures parts replacements diagnostics error codes fixes and site observations in customer files.
- You advise clients on equipment care best practices and help develop customized maintenance plans.
- You assist in testing new products solutions and product enhancements and provide feedback to engineering teams.
- You will be responsible for the transfer of information and training to other service technicians
- You coordinate service tasks with customers
- You organize and maintain orderly spare parts inventory
- You will have ongoing direct contact with suppliers technical team abroad
- You help peer technicians in the field
- You report quality complaints and safety reports
Your profile
- Engineering degree (with a preference for Electronics/Mechanics)
- Based in the US (East)
- Minimum 4 years experience in medical or similar field service
- Strong problem solving critical thinking and decisionmaking capabilities.
- Experience with systems involving electronics precision mechanics.
- Valid drivers license required.
- Fluent English skills
- Customercentric mindset
- Extensive domestic travel within the US required (approx. 70
Why us
- Key role in a highly advanced and fastgrowing startup company
- Impactful product promoting better understanding and treatment of cancer
- International team from over 20 different nationalities
- Enjoyable work atmosphere with an opendoor and open communications mentality
- Competitive compensation
- Fully remote (within the US) with flexible working hours within set guidelines
- 30 vacation days
- Health Insurance Plan Vision and Dental
- 401K with a 5 employer match
contact information
About us
NVision is a quantum biotech startup based in Ulm Germany with Tier 1 investors from the USA and Europe. We are just leaving stealth mode moving from local R&D to global commercialization and expansion.
We are developing a technology that will enable MRIbased imaging of realtime metabolism in the body with tremendous potential for research and applications in oncology cardiology neurology and more. Our company brings together expertise in physics chemistry engineering and medicine and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York MD Anderson in Texas Technical University of Munich Cambridge University in the UK and more.
NVision is developing fast robust and easytouse hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast fullyautomated multistep chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fullyreuseable or singleuse disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely inhouse.
We offer a dynamic international working environment with immense room for growth that encourages personal initiative and open communication.
Employment Type
Full-Time
