Director Customer Success Life Sciences
Director Customer Success Life Sciences
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1 Vacancy
Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
We are seeking an experienced Director of Customer Success to lead and grow a highperforming team supporting our Life Sciences clients. In this role youll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. Youll partner crossfunctionally to ensure highimpact delivery drive revenue expansion and position Datavant as a longterm data partner within your accounts.
Youll manage a team of Customer Success professionals coach for growth and and develop scalable processes to support the next phase of Datavants expansion in the Life Sciences vertical. This is a highly visible strategic role with significant influence over customer experience and business outcomes.
You Will:
- Lead a team of Customer Success Managers ensuring excellence in customer value delivery stakeholder engagement and account growth
- Own customer outcomes across a portfolio of strategic Life Sciences accounts including renewals retention satisfaction and expansion
- Partner with Sales and Solutions teams to develop and execute account strategies that unlock longterm value
- Build strong executive relationships with customers and guide strategic business reviews that reinforce Datavants impact
- Design and implement scalable playbooks systems and programs that support customer health and team productivity
- Influence internal stakeholders across Product Engineering Data Science and Marketing to deliver exceptional customer experiences
- Serve as a subject matter expert on healthcare data exchange and the application of realworld data (RWD) in clinical and commercial use cases
- Contribute to a customercentric culture through crossfunctional collaboration and executive advocacy
You Will Bring to the Table:
- 10 years of relevant experience in Customer Success Account Management or Consulting with 5 years in the healthcare or life sciences space
- 3 years of experience managing and developing highperforming teams
- Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
- Deep understanding of recurring revenue models and customer lifecycle management
- Strategic mindset with the ability to both zoom in on and zoom out on portfoliolevel planning
- Strong communicator with executive presence capable of navigating complex customer environments
- Entrepreneurial resourceful and comfortable with ambiguity in a fastpaced environment
- Experience developing crossfunctional processes playbooks and success metrics to scale Customer Success operations
- A strong sense of ownership accountability and a bias for action
- Deep empathy for customers and a passion for improving human health through better use of data
Bonus Points For:
- Experience applying RealWorld Data (RWD) and RealWorld Evidence (RWE) in the pharmaceutical and life sciences ecosystem
- Knowledge of tokenization HIPAA and healthcare data privacy regulations
- Exposure to both presales and postsales environments with an understanding of how Customer Success supports commercial growth
- Background in designing and delivering technologyenabled clinical development or commercialization solutions
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We are committed to building a diverse team of Datavanters who are all responsible for stewarding a highperformance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a highgrowth highperformance health technology company that rewards our employees for transforming health care through creating industrydefining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job. This role is eligible for bonus/commission and the range below is inclusive of those targets.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded. Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Required Experience:
Director
Employment Type
Full Time
