Information Technology Manager

• Uphold a peoplefirst service culture rooted in urgency respect and integrityresponding swiftly honoring every individual and delivering with unwavering ethical commitment to both our internal teams and external partners
  • Deliver thoughtful timely and respectful technical support that empowers staff volunteers and partners to thrive in their work and mission.
  • Empower endusers with the knowledge and confidence to embrace technology as a tool for impact growth and meaningful connection.
  • Act as a trusted bridge between our organization and community partners donors and vendorsensuring technology strengthens collaboration fosters connection and supports shared goals.
  • Foster a culture of service excellence by consistently engaging all users with empathy patience and unwavering professionalism.
  • Champion a humancentered approach in every IT interaction cultivating a culture where the needs of those we serve (internally and externally) are met with empathy excellence and unwavering commitment.
• Cultivating a culture of collaboration clarity and inspired leadership
  • Guide inspire and empower the IT team to reach their full potential fostering a culture of excellence continuous growth and lasting impact.
  • Steer projects with purpose align priorities with vision and offer continuous guidance and support to inspire growth and achievement within the IT Team.
  • Foster a highperforming IT team culture rooted in collaboration service excellence and a shared commitment to accountability and collective success.
• Visionary IT leadership that drives innovation empowers progress and aligns technology with organizational purpose for sustainable success
  • Collaborating closely with the IT team craft a forwardthinking IT strategy that aligns seamlessly with organizational goals and supports FBFH enduring vision for community impact.
  • Spearhead the creation and of innovative IT policies procedures and best practices that drive operational excellence foster consistency and uphold the highest standards of efficiency and security.
  • Evaluate emerging technologies and strategically recommend transformative solutions that enhance operational efficiency and elevate the quality of service delivered driving longterm impact and innovation.
  • Partner with the IT team and FBFH leadership to cocreate a visionary IT infrastructure strategy shaping a resilient architecture and defining key focus areas that align with our mission and drive sustainable growth.
  • Collaborate with the Executive Leadership Team to craft an insightful annual budget foster strategic longterm financial planning and implement cost management practices that align resources with the organizations vision and drive sustainable success.
• Infrastructure and Systems Management:
  • Oversee the maintenance and performance of server networks and systems.
  • Safeguard the integrity of data fortify system security and drive operational efficiency creating a resilient IT ecosystem that empowers the organizations longterm success.
  • Ensure the resilience of critical systems by rigorously maintaining and testing data backup disaster recovery and incident response plans safeguarding the organizations continuity and operational stability.
  • Continuously monitor system performance anticipating challenges and addressing issues with proactive precision to ensure seamless uninterrupted operations.
  • Support the strategic management of upgrades migrations and integrations ensuring seamless transitions that uphold business continuity and foster longterm operational resilience.
  • Serve as FBFH NetSuite Administrator.
  • Continuously assess the performance of IT systems analyzing costefficiency and productivity to provide strategic insights and recommendations for enhancing the infrastructure and driving sustainable growth.
  • Create and sustain a comprehensive inventory of all IT systems and software meticulously managing user credentials access protocols and payment schedules to ensure security compliance and operational efficiency.
• Protecting digital assets through robust cybersecurity measures while ensuring full adherence to regulatory standards and industry best practices.
  • Lead the charge in safeguarding the system and sensitive data by instituting and maintaining robust cybersecurity protocols ensuring the integrity and resilience of the organizational digital infrastructure.
  • Oversee the implementation of management of advanced antivirus systems firewalls and user access controls to safeguard organizational assets ensuring robust protection against threats and unauthorized access.
  • Empower staff through comprehensive training on cybersecurity awareness and best practices fostering a culture of vigilance and responsibility to protect organizationally integrated and digital assets.
  • Safeguard continuity through proactive maintenance and testing of backup disaster recovery and incident response plans.
  • Uphold the highest standards of data integrity by ensuring strict compliance with data protection regulations reinforcing internal governance controls.
• Frontline technology support oversight to enable user success and organizational impact
  • Deliver expert technical support to empower staff in effectively leveraging hardware software and applications enabling seamless productivity and missiondriven impact.
  • Act as the central point of guidance for IT troubleshooting and user training fostering confidence efficiency and technological fluency across the organization.
  • Diligently track and document technical issues ensuring timely resolutions while analyzing patterns to drive continuous improvement and proactive solutions.
  • Elevate the help desk experience through ongoing feedback innovation and a commitment to exceeding user expectations.
• Stewardship of technology partnerships and platforms to advance organizational goals
  • Orchestrate and nurture strategic vendor relationships oversee contract negotiations ensure compliance with software licensing and manage servicelevel agreements to drive operational excellence and mutual successes.
  • Guarantee the seamless operation and optimal performance of critical software tools including databases and inventory systems to support efficiency and informed decisionmaking.
• Stewardship of data accuracy and security ensuring reliability and trustworthiness across all information assets
  • Ensure the safeguarding secure storage and reliable backup of sensitive information preserving its integrity and availability in alignment with organizational trust and compliance standards.
  • Facilitate the seamless collection insightful reporting and indepth analysis of data empowering informed decisionmaking for both internal stakeholders and external partners.
  • Uphold the highest standards of data privacy by ensuring rigorous compliance with all relevant regulations and safeguarding the trust of stakeholders.
• Steering the successful implementation of projects with vision precision and focus on delivering impactful results and sustainable outcomes
  • Spearhead transformative IT projects including system migrations software implementations and the introduction of innovative technologies driving organizational progress and technological advancement.
  • Collaborate in the strategic oversight of budgets timelines and stakeholder communications ensuring alignment transparency and the successful delivery of key initiatives.
  • Foster seamless collaboration across crossfunctional teams to ensure smooth transactions and the successful adoption of new processes technologies and initiatives.
• Empowering organizational transformation through strategic training and effective change management fostering adaptability and sustained growth
  • Facilitate ongoing learning through engaging training sessions and the creation of intuitive accessible documentation to empower users and drive seamless adoption.
  • Spearhead together with the VP of Business Operations a transformative change management initiative guiding the seamless integration of new systems and upgrades to drive organizational evolution and maximize impact.
  • Foster a technologydriven culture by empowering staff to confidently adopt and leverage innovative tools driving growth and organizational agility.
  • Identify opportunities for growth by recognizing knowledge gaps and providing continuous learning pathways to foster professional development and organizational excellence.
• Other duties entrusted within your scope of practice.

• Commitment to Food Bank for the Heartlands mission and values
• Excellent oral and written communication skills including public speaking
• Strong critical thinking and decisionmaking skills
• Time management skills
• Ability to work collaboratively across departments and with external stakeholders.
• Inclusive welcoming and influential
• Demonstrated relationshipbuilding skills
• Proficiency with Microsoft Office Oracle/NetSuite or other technology systems and products
• Serviceoriented mindset
• Professional dress and demeanor

• Bachelors degree in Information Technology Computer Science or a related field.
• Minimum 3 years of progressive IT experience.
• Minimum of 1 supervising IT staff or managing technical teams or projects.
• Experience in Oracle products and NetSuite administration is preferred.
• Experience may be substituted for education.
• Lived experience with the impacts of systemic racism or marginalization is a plus.

Required Experience:

Manager