Customer Success Enablement Manager

About the Role

The Customer Success Enablement Manager plays a pivotal role in optimizing customer success outcomes. This role will work closely with Customer Success Management and Sales leadership frontline employees and crossfunctionally with key departments to drive customer retention through the enablement tools and resources CSMs need to excel in their roles. This role requires a strong customercentric mindset and excellent communication project management and collaboration skills. The CSE Manager will drive and/or collaborate on process optimization/efficiency content development/management/usage CSM best practices market research and competency management enhancing the teams performance and ultimately customer satisfaction and retention.

Ranked number 10 by Seattle Business Magazine in the Washingtons 100 Best Companies to Work For list in the large companies category for 2024; and named as one of BuiltIn Best Places to Work in Seattle Denver and Dallas for 2025.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career we offer:

• 100 employerpaid premiums for Medical HDHP Plan Dental and Vision for employee
• 70 employerpaid premiums for Medical PPO Plan for employees and Medical Dental and Vision for dependents
• 401K match
• Hybrid work model 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range:
  • CO: $88123 $101831
  • WA: $92025 $106340

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training.

What Youll Do

• Develop implement and maintain content delivery systems that are organized searchable and easily accessible by the CSM teams and align with business standards.
• Partner with CSM leadership to assess competencies/performance. Identify barriers to achieving goals and implement action plans to improve performance. Particular focus on improvement of retention.
• Develop methods for measuring and driving adoption of new skills talk tracks and workflows.
• Partner with Enablement Product and Product Marketing to ensure that new product collateral is positioned properly based on market research and understanding of the buyer journey.
• Ensure competencyfocused aspects of new hire onboarding is established implemented and assessed.
• Responsible for the development and/or review of all content that supports CSM enablement.
• Ensure product value and objectionhandling training collateral and standards are aligned across customerfacing teams.
• Be aware of and comply with all corporate policies.

What Youll Bring

• 35 years delivering results in a SaaS Customer Success Management (CSM) Account Manager (AM) or similar role required.
• 3 years training delivery/enablement required.
• 12 years of project management experience required.
• Must have working knowledge of Google Suite and Outreach.
• Ability to maintain a successful learning environment and drive adoption in a hybrid / multioffice environment.
• Outcome/Driven Focus:
  • Set priorities meet deadlines and work independently.
  • Implement strategies that improve customer retention.
  • Operationalizing the proactive CSM engagement model.
  • Ability to create content/resources that resonates with CS teams and drives appropriate results.
• Governance and Change Management:
  • Establish and enforce governance policies for customer success processes and workflows.
  • Lead change management initiatives to smoothly implement new strategies tools or processes.
  • Ensure adoption of tools/processes.
• Collaboration/Communication:
  • Must be able to maintain confidentiality.
  • Must possess excellent written and verbal communication skills.
  • Strong presentation skills in small and large groups.
  • Ability to communicate with individuals at all levels of an organization.
  • Strong oneonone interpersonal skills.
  • Ability to work in a team environment and be open to change.
• Project Management:
  • Must be detailoriented and accurate.
  • Ability to manage crossfunctional work/projects.
  • Ability to perform a situational analysis to form opinions or solutions.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses EVerify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law or you require religious accommodation and you wish to discuss potential accommodations related to applying for employment at Pushpay please contact .

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected strengthening community connection and belonging through our suite of mobile apps management software and giving technology. Our 550 Pushpay teammates support 10000 customers as they drive social good and were honored to have processed over $15 billion in charitable giving. Were growing fast including some exciting acquisitions in recent years and we need driven talent. Join Pushpay and grow with us!