Onboarding Manager
Onboarding Manager
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Job Description
We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!
Mission:
As the Onboarding Manager you are committed to instilling a mindset of adaptability and innovation within our teams. Your focus will be minimizing customer churn and ensuring widespread customer adoption of JobNimbus. Through strategic Onboarding initiatives you will decrease the time to value for our newly signedup customers.
What youll be doing:
- Own the Onboarding experience for our new customers
- Develop and implement Onboarding strategies and tactics for successful Onboarding
- Establish key metrics to measure onboarding success and drive improvements.
- Identify opportunities to enhance the Onboarding experience and improve customer satisfaction
- Have strong collaboration with other CX departments and teams for seamless transitions
What makes you the hero for this job:
- 3 years of experience managing an implementation onboarding or customer success team in a SaaS environment.
- Strong leadership and coaching abilities with a track record of developing highperforming teams.
- Expertise in onboarding strategy development and process optimization.
- Datadriven mindset with the ability to track and improve key onboarding KPIs.
- Excellent communication and problemsolving skills.
- Familiarity with construction industry workflows is a plus.
- Experience working with CRM ERP or field service management software is a plus
Superpowers:
Team Commitment: You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyones head exploded That is because she knew what was best for Panem and she was so committed she made the larger harder decision. That is the level of commitment we need. Minus the killing of course! Ownership: We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand this job is not for you.
Mentor (Hit us up to get more information)
Matt Nelson Specialist in hiring amazing people lover of music Connect Four ping pong tennis pickleball photography and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.
If you have any questions regarding this job post please email emailprotected.
Required Experience:
Manager
Employment Type
Full-Time
