L3 Technical Support Engineer
L3 Technical Support Engineer
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Job Description
L3 Technical Support Field Engineer
Industry: IT Hardware
Working Days: 6 Days (Sunday Off)
Mulund Mumbai Location
CTC Approx.: 8LPA (will depend upon the interview and expertise)
Shift Timings: 10:00 AM to 6:30 PM
Job Overview:
We are looking for an experienced L3 Technical Support Field Engineer with expertise in IT hardware troubleshooting installation and maintenance. The ideal candidate should have handson experience working with servers firewalls manageable switches backups virtual machines (VMs) wireless access points (APs) and structured networks. This role also involves handling escalated technical issues providing both remote and onsite support leading a team of engineers offering technical guidance and assisting in call allocations.
Key Responsibilities:
Provide L3level technical support for hardwarerelated issues across servers firewalls storage and networking devices.
Lead and mentor a team of engineers assisting them in troubleshooting and issue resolution.
Support coordinators in call allocations and issue prioritization to ensure efficient service delivery.
Diagnose analyze and resolve complex server firewall and network problems escalated from L1 and L2 teams.
Configure install and maintain servers routers switches and firewalls.
Minimize downtime by ensuring quick and effective resolution of critical IT issues.
Maintain detailed documentation of technical issues solutions and troubleshooting procedures in the ticketing system.
Candidate Requirements:
Experience: 7 years in IT hardware support including L3 troubleshooting.
Education: Diploma/Degree in IT Computer Science or a related field. Relevant certifications such as CCNA MCSE RHCE are preferred.
Technical Skills:
Strong expertise in hardware troubleshooting (servers storage firewalls backups and networking).
Proficiency in Windows Server administration.
Knowledge of RAID configurations virtualization server setup and cloud technologies.
Strong understanding of networking protocols firewall configurations and security best practices.
Soft Skills: Excellent problemsolving abilities leadership skills and customer service orientation.
Other: Willingness to travel for onsite support when required.
Application Process:
Interested candidates can submit their resumes to or contact.
IT Infrastructure IT Support Networking Windows Active Directory Azure Entraid Cloud Computing ITIL V4 Microsoft 365 SQL Server Service Desk Management ServiceNow VPN Troubleshooting Virtualization
Employment Type
Full-Time
