- Provide advanced technical support to internal employees across distributed locations (NY VA and Chennai).
- Educate end-users on maximizing technology usage and improve tech adoption.
- Perform device provisioning desktop imaging software installations and manage networking hardware.
- Monitor systems proactively using tools to identify and resolve performance issues.
- Ensure high availability and reliability of systems and applications through best practices.
- Manage infrastructure changes aligned with enterprise architecture and business continuity standards.
- Administer and support Microsoft 365 environments including Exchange Online Teams and SharePoint.
Requirements
- Bachelor s degree in Computer Science Information Technology or a related field.
- 5 years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD.
- Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management.
- Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios.
- Strong interpersonal and communication skills with a patient empathetic and user-focused approach.
- Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki AirWatch Atlassian and NICE logging tools is a plus.
- Relevant certifications in Microsoft technologies or ITIL are preferred.
Intune, O365, Azure, Multi-site Windows Management, Advanced Firewall & IDS/IPS, Network Performance Optimization, Enterprise Directory Services, Enterprise Backup Strategy, Infrastructure Automation (Ansible, Python), Executive Communication, Mentoring & Leadership
Education
Any degree