Customer Success Executive
Customer Success Executive
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Salary Not Disclosed
1 Vacancy
Job Description
The role of Customer Success Executive (SEA) sits within the SEA Customer Successteam reporting to the Customer Success Manager (SEA). The roles primary function issupporting Isentia and Pulsar customers by driving adoption and usage of the platform and services.
This person will be instrumental in ensuring that customers are deriving value from their subscription this will be done through understanding their business needs responding to support queries configuring the Isentia and Pulsar platforms conducting training sessions and coordinating with other departments to resolve customer issues.
As well as supporting existing customers this team will work closely with Account Management and New Business on presales activities such as demo/trial setups volume checks and reviewing monitoring requirements (keyword checks).
Job Requirements:
Bachelors Degree in any field
At least 1 year of customer service experience
Strong verbal and written communication skills
Computer literate and comfortable using various software tools
Preferably with experience in an Internet Service Provider (ISP) or similar industry
Employment Type
Full Time
