Lead - Business Systems Services

We are seeking a proactive HRIS Analyst with Workday expertise to drive continuous improvement and innovation within our HR technology ecosystem. While this role involves foundational system support the primary focus is on designing implementing and optimizing enhancements that elevate Workdays capabilities and align with organizational goals. The ideal candidate will blend technical proficiency with functional expertise leveraging Workday configurations to streamline processes automate workflows and deliver scalable solutions. A collaborative mindset is essential to partner with HR IT and business leaders in translating needs into system advancements.

Key Responsibilities:

•  System Configuration & Optimization

  • Configure maintain and continuously enhance the Workday HCM platform including implementing system upgrades custom configurations and new features in partnership with HR and IT stakeholders

  • Proactively identify opportunities for process improvements automation and system innovations while staying current with Workday releases and HR technology trends

•  Data Integrity & Compliance

  • Conduct regular audits and validation checks to maintain data accuracy while enforcing security protocols and access controls

  • Ensure full compliance with company policies data privacy regulations (GDPR SOX) and industry standards through proactive monitoring and controls

• Stakeholder Support & Training

  • Act as the Workday subject matter expert providing technical support troubleshooting and enduser training to maximize system adoption and effectiveness

  • Partner crossfunctionally with HR IT payroll and vendors to align system capabilities with organizational objectives and user needs

• Project Management & Strategic Initiatives

  • Assist in endtoend Workday projects including module implementations integrations and process redesigns while managing timelines deliverables and stakeholder communications

  • Collaborate with transformation team to architect highvalue solutions that drive organizational impact

• DaytoDay System Stewardship

  • Troubleshoot and resolve system issues while maintaining comprehensive documentation and escalation protocols

  • Oversee endtoend employee data lifecycle management (onboarding compensation talent records) including scheduled maintenance mass updates and system testing

Qualifications :

• 46 years of handson experience configuring Workday HRIS including daytoday operations troubleshooting and system enhancements. 

• Experience configuring Workday modules such as HCM Compensation Talent & Performance and Security.  

• Strong communication and interpersonal skills with the ability to explain technical concepts to nontechnical users coupled with a customerfocused mindset and commitment to providing highquality support.

• Knowledge of HR compliance and regulations (e.g. GDPR SOX). 

• Ability to work collaboratively in a fastpaced environment. 
   

Preferred Skills:

• Absence Management Advance Compensation Benefits Payroll Time Tracking is preferred but not required.

• Experience with Workday reporting; writing simple reports.

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime