Customer Service Representative French
Customer Service Representative French
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Job Description
Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.
We are hiring for a Customer Service Representative with native French and fluent English to join the Industrial Solutions team located in Terrassa Barcelona.
In this position the selected candidate will be handling customers purchasing orders and developing strong relationships with the assigned accounts to support the sales team to continue market growth within France.
This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service administration or logistics.
What will be your main functions
- Process monitor and followup customers purchasing orders
- Ensure effective service and administrative support for the assigned customers
- Provide delivery commitment to customers and followup on order activity to alert customers and sales team in case of discrepancies
- Manage invoice creation corrections and the return of the material activities
- Receive and process customer inquiries on standard pricing leadtime products and availability through an efficient and friendly communication with customers to maintain excellent customer relationships
- Coordinate internally with other departments such as sales logistics finance and production to keep all aware of customer activities
What profile are we looking for
- Minimum of 1 year of experience in customer service administration or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12 incoterms payment terms and CRM are an asset
- Native level of French and fluent English
- Flexibility ability to multitask to manage time and to adopt to changes
- Proactive attitude ability to take decisions when necessary and to be a time player
What do we offer
- Permanent contract
- Flexible work schedule 7.00 9.30 to 16.00 18.30
- Hybrid working model 3 days of remote working per week)
- Shuttle bus from Plaza Espaa (Barcelona city) to our office (Terrassa)
- Presential onboarding process for 2 months
- Attractive compensation package (including meal allowance & telework expenses)
- Multicultural work environment free coffee & fruit during office days social benefits
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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
