Customer Success Manager, Enterprise
Customer Success Manager, Enterprise
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Job Description
Location: Customer Success Manager Enterprise
Reports to: Remote but only hiring from the following states: Florida Georgia Indiana New Hampshire North Carolina Ohio Pennsylvania South Carolina Vermont
Why vLex
If youre passionate about innovation technology and the legal world this is your opportunity to be part of something meaningful. At vLex we are transforming legal research globallycombining deep legal expertise with advanced AI to build tools that empower professionals to make smarter faster decisions.
vLex is a global provider of legal intelligence and research solutions offering access to one of the worlds largest collections of legal information including case law legislation regulations and secondary sources. Leveraging cutting-edge artificial intelligence (AI) and data analytics vLex empowers law firms corporations academic institutions and government agencies with smarter faster and more comprehensive legal research tools.
By joining our team youll contribute to shaping the future of legal intelligence while working in a diverse collaborative and forward-thinking environment. Lets redefine whats possible in legal techtogether.
Position Overview
The Enterprise Account Executive at vLex drives the adoption of our legal AI solutions across top-tier law firms and corporate legal departments. This high-impact role combines strategic relationship building with technical expertise to expand our market presence in the legal technology space. As a trusted advisor to senior legal stakeholders youll lead complex sales cycles for our flagship productsVincent AI Docket Alarm and legal data APIswhile contributing to vLexs rapid growth. This position is ideal for experienced sales professionals who are passionate about transformative legal technology and thrive in a high-autonomy environment with significant earning potential.
Key Responsibilities
- Customer Onboarding: Lead and manage the onboarding process for new clients ensuring a smooth transition from sales to implementation and providing training and support to maximize early adoption and engagement.
- Relationship Management: Develop strong trusted relationships with key stakeholders at client organizations including partners IT managers and other decision-makers to understand their needs objectives and business goals.
- Product Adoption: Drive product usage by developing and executing strategies to increase adoption engagement and customer satisfaction. Regularly monitor usage metrics and provide insights guidance and best practices to clients.
- Proactive Support: Serve as the primary point of contact for customer inquiries issues and feedback. Collaborate with internal teams to resolve customer challenges and ensure timely effective solutions.
- Renewals and Upselling: Proactively identify expansion opportunities within existing accounts and collaborate with the sales team to drive renewals upsells and cross-sells of additional products or services.
- Customer Advocacy: Represent the voice of the customer internally providing feedback and insights to the product and development teams to help shape product roadmap and improvements.
- Reporting and Analysis: Monitor key performance metrics prepare customer success reports and share insights and recommendations to improve customer satisfaction and retention rates.
- Training and Education: Develop and deliver training materials webinars and workshops to educate clients on new features updates and best practices related to our AI products and services..
Qualifications Experience and Skills
Required:
- Bachelors degree in Business Law or a related field; Juris Doctor (JD) preferred.
- 3 years of experience in customer success account management or related roles preferably in the legal industry or selling SaaS/AI products.
- Strong understanding of the legal industry including knowledge of law firm operations legal technology trends and AI applications in the legal sector.
- Proven track record of managing and growing customer relationships driving product adoption and achieving customer satisfaction goals.
- Excellent communication presentation and negotiation skills with the ability to influence and build credibility with clients.
- Analytical mindset with the ability to interpret customer data and metrics to drive decisions and strategies.
- Proactive results-driven and highly organized with strong project management skills.
- Passion for technology innovation and delivering exceptional customer experiences.
What We Offer
At vLex we believe people do their best work when theyre healthy supported and empoweredboth in and out of the workplace. We offer a competitive and thoughtful total rewards package designed to support your wellbeing growth and flexibility across every stage of your career.
Comprehensive Benefits
- 100% Medical Premium Coverage for employees and 20% coverage for dependents through CareFirst
- Health Savings Account (HSA) option to support tax-advantaged medical savings
- Dental Plan (with orthodontia) and Vision Plan offered through Guardian
- Employer-paid Basic Term Life and AD&D Insurance
- Short-Term Disability (employer-paid) and Long-Term Disability (employee-paid)
- Critical Illness Coverage (voluntary) offering added protection during serious health events
- Pet Insurance because furry family members matter too
- Spring Health for mental wellness and counseling services
- Global Emergency Assistance program for international travel and critical support when it matters most
- 401(k) Retirement Plan with a Safe Harbor non-elective 3% employer contribution for all eligible employeesno match required
Flexibility & Time Off
- Remote-first culture with the option to work from any of our well-located offices across the globe
- Generous PTO policy 13 company holidays and 4 floating days
- Supportive of flexible hours and work-life integration especially across time zones
Professional & Legal Resources
- Access to R-Legal our internal platform for legal and professional development content
- Opportunities to work cross-functionally and globally helping you grow in an international legal tech environment
- A culture of continuous learning with opportunities to attend industry events workshops and internal knowledge-sharing sessions
An important note
Lasting change is always built on diversity. vLex recruits employs trains compensates and promotes regardless of race religion color national origin sex sexual orientation disability age veteran status ancestry citizenship marital status gender identity and any other protected status under applicable law.
Employment Type
Full Time
