Patient Services Representative - Bilingual Spanish-English preferred
Patient Services Representative - Bilingual Spanish-English preferred
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Job Description
Competitive salary and full benefits available; PTO medical dental vision coverage and 401(k) plan.
Independence Plus is expanding in all our service areas and has an immediate opening for a Patient Services Representative to work out of our Oak Brook IL (DuPage County) office.
The Patient Services Representative is primarily responsible for providing excellent attention and coordination for Home Medical Equipment (HME) clients payers and referral sources.
Essential Job Functions and Responsibilities
- Provides excellent patient services
- Provides order intake via phone/fax
- Verifies insurance confirms orders provides data entry for new patients
- Completes Certificate of Medical Necessity (CMNs)
- Completes prior approvals and authorizations
- Contacts patients for reorders
- Completes repair orders
- Maintains open communication with payers referral sources patients and all administrative staff
- Ensures that all files are maintained according to IPI policies and reports all discrepancies to immediate supervisor
- Stays informed regarding changes in billing guidelines for all payer sources and share information with appropriate IPI personnel
- Researches and recommends improvements in general procedures (i.e. billing items purchased etc. to streamline processes and minimize unneeded expense
- Purchasing and receiving duties as needed
- Promotes home nursing and respiratory / HME referrals in the healthcare community
- Complies with agency state federal and CHAP policies and procedures
- Bachelors degree preferred or industry experience
- Experience in HME billing including insurance verification data entry skills
- Must exercise good working knowledge of computer applications word processing spreadsheet email and other software programs as needed for assisting in Medical Billing
- Excellent computer skills; experience with Brightree preferred
- Familiarity with medical coding
- Demonstrates good communication and teamwork both within and outside the department
- Bilingual (SpanishEnglish) preferred
If you have any questions contact Bobby Walker HME Operations Manager ator .
For more information about the work we do check us out on our website at or view an explainer video about our company at Independence Plus: Since 1985 Independence Plus has been a leading provider of inhome nursing rehabilitation and hightech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs offering the highest quality oneonone care (with 24/7 oncall support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook Illinois and are certified by Medicare accredited by CHAP and statelicensed. Our coverage area includes most of northern Illinois including Chicagoland and the Rockford area.
Required Experience:
Unclear Seniority
Employment Type
Full Time
