Night Guest Service Agent
Night Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Avani Ao Nang Cliff Krabi Resort is looking for a full time Night Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth checkins and checkouts to insights on the local attractions and eateries you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient checkin process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including inperson phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Qualifications :
- Demonstrated background in delivering highquality service within a hotel hospitality or customerfacing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
