Reservations Agent
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Baghdad Iraq. As a key member of our hospitality organization you will play a crucial role in managing reservations and ensuring exceptional guest experiences from the very first point of contact.
- Handle new and existing room reservations through various channels including phone email and online booking systems
- Provide detailed information about our accommodations services and special offers to potential guests
- Maximize revenue by identifying upselling opportunities and promoting available services
- Monitor and manage multiple booking channels to ensure accuracy and prevent overbooking
- Collaborate with front office and restaurant teams to facilitate seamless guest experiences
- Work closely with revenue and sales teams to meet occupancy and revenue objectives
- Anticipate guest needs and proactively offer solutions to exceed expectations
- Process reservation modifications and cancellations efficiently
- Maintain accurate guest records and reservation details in the hotels system
- Stay updated on local events attractions and services to provide comprehensive information to guests
Qualifications :
- Previous experience in hotel reservations or a similar customer service role is preferred
- Proficiency with reservation systems booking channels and general computer skills
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong organizational abilities with a keen eye for detail
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills with a proactive approach to addressing guest concerns
- Flexibility to work various shifts including weekends and holidays as required
- Passion for hospitality and a commitment to exceeding guest expectations
- Ability to work independently while also contributing effectively to a team
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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