HR Service Excellence Expert
HR Service Excellence Expert
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Location:
Krakow Lesser Poland PolandJob ID:
R0085578Date Posted:
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):
Quality ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
HR Service Excellence Expert is a global role responsible for managing continuously improving and delivering the following Products: HR Service Desk framework and HR Services Knowledge Management framework.
How you will make an impact:
- Collecting HR function or HR Operations requirements standardizing them and providing to Technology teams responsible for configuration of HR Service Desk tool and HR Knowledge Management applications.
- Participating in technical discussions when requirements need clarification. Supporting testing in dev instances and performing UAT tests.
- Creation of documentation and communication material for HR Operational and HR Customers.
- Designing and running reports related to ServiceNow tickets and knowledge articles interpreting data giving status update and recommending actions.
- Running Operational review meetings on regional or global level to present KPI results to HR stakeholders.
- Defining new Service Desk KPIs and providing requirements for their calculation and visualization (Power BI dashboards Service Now dashboards).
- Running various HR Service Excellence projects
- Running expert communities (ServiceNow/myHR key user community) to collect feedback and communicate changes releases.
- Analyzing major HR incidents related to ServiceNow/myHR and facilitating with Technology teams to resolve.
Your background:
- Hands on experience in HR Operations or in HR related projects
- Knowledge of ServiceNow for HR & experience in managing configuration changes requests
- Experience with standardizing Knowledge Management in global organization
- Experience in communicating with global teams senior management executives
- Knowledge of operational KPIs and Metrics relevant for HR services
- Fluent in English
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Employment Type
Full-Time
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