ServiceNow AnalystDeveloper

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

IT Systems Software Analysis & Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). This role will be responsible designing creating and executing automated test scripts using ServiceNows Automated Test Framework (ATF) to verify the functionality of custom applications configurations and updates within the ServiceNow platform. Additionally this role will be responsible collaborating with Alcon application owners to model and onboard applications into ServiceNow according to Alcons Common Services Data Model (CSDM) and driving Continuous Service Improvement (CSI) initiatives application modeling and onboarding into ServiceNow.

In this role a typical day will include:

• Collaborate with business to gather and analyze requirements design and configure solution in ServiceNow product suites to address the business requirements/provide business solutions.

• Support the implementation and maintenance of an automated testing framework for ServiceNow applications ensuring highquality delivery of the platform.

• Monitor and report on the status of automated tests ensuring that testing efforts align with release schedules.

• Collaborate with Alcon application owners to model and onboard applications into ServiceNow according to Alcons Common Services Data Model (CSDM).

• Conduct data mapping and validation tasks to ensure consistent accurate and comprehensive data flow.

• Collaborate with stakeholders to ensure that CSDM principles are followed in the configuration of ServiceNow modules and integrations.

• Collaborate with stakeholders to identify Continuous Service Improvement (CSI) initiatives and implement according to Alcons agile development and release process.

• Document system configurations requirements testing procedures and best practices to ensure knowledge transfer and consistency across the team.

• Recommend improvements to processes systems and tools to enhance efficiency and service delivery.

• Provide training and support to end users on ServiceNow functionalities related to automated testing and CSDM.

• Follow the established agile development and release process for prioritizing and managing the story/feature releases and deployments through update set movement across instances.

• Collaborate with the ServiceNow product support team for any product issues identified by Alcon users.

• Collaborate with Alcons ServiceNow platform architect to ensure adherence of the solutions with the architecture guideline and best practices.

WHAT YOULL BRING TO ALCON:

• Bachelors degree in Computer Science Information Technology or a combination of education and experience is required.

• Minimum of 3 years of experience with the ServiceNow Platform.

• Handson experience in Automated Test Framework (ATF) development maintenance and automated regression testing.

• Handson experience in Common Service Data Model (CSDM) and Service Modeling.

• Proficient in data mapping data modeling and data validation.

• Handson experience in Continuous Service Improvement (CSI).

• Strong understanding of Service Management (ITIL) principles and practices.

• Familiarity with ServiceNow modules such as ITSM ITOM or HRSD is preferred.

• Strong understanding and experience in project/product management processes including stakeholder collaboration product backlog development release planning and in a global Agile team environment.

• Strong analytical and problemsolving skills with a focus on delivering business value through technology solutions.

• Excellent presentation negotiation skills and commercial awareness.

• Understanding of the medical device and/or contact lens industry working in a validated environment covering CSA GxP and SOXrelevant processes is advantageous.

• Understanding of Cloud Discovery and Service Mapping.

• Experience working in a crosscultural globally distributed scrum team following Agile best practices.

• ServiceNow Certified System Administrator certification (mandatory).

• ServiceNow Automated Test Framework (ATF) Administrator certification (mandatory).

• ITIL v4 Foundation certification (preferred).

• Working knowledge of ServiceNow Orchestration Flow Designer and IntegrationHub is a plus.

• Fluent in English (spoken and written). Additional language proficiency is preferred.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work in bestinclass Organization among Medical Devices/Equipment sector.

• Truly international environment and daily interactions with colleagues from all over the world.

• Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other).

• Permanent employment contract attractive base salary and annual bonus.

• Flexible hours and hybrid model of work 3/2 weekly)

• Brand new office in Marynarska 15 Warsaw with a lot of facilities inside.

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