ServiceNow Expert

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: ServiceNow Developer

Position: Lead Analyst/Associate Consultant

Experience: 7 yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0725-0983

Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
As a ServiceNow Expert youll contribute to the design development and maintenance of business-critical applications on the ServiceNow platform. Youll work on projects that enhance internal services and automation gaining exposure to global-scale operations while collaborating with senior developers and architects.

Key Responsibilities:

Develop configure and enhance ServiceNow modules like ITSM HRSD and custom apps using best practices. Implement business logic using scripting (client/server side) Flow Designer and UI policies.
Participate in design reviews peer coding sessions and sprint planning activities. Support integrations using REST APIs and MID Servers with external enterprise systems.
Contribute to testing and deployment activities including ATF and CI/CD pipelines.
Create documentation user guides and support materials.

Technical Skills & Tools:

JavaScript Glide API Flow Designer
ServiceNow Studio App Engine Studio
ITSM HRSD CMDB Service Catalog Knowledge Management
REST/SOAP integrations
Agile tools (JIRA) Git Jenkins (optional but nice to have)
Possesses prior development experience in other programming languages such as Java C and Python demonstrating versatility and adaptability across different technology stacks

Ideal Candidate Profile:

5-7 years of hands-on ServiceNow development experience in a professional setting
Strong understanding of platform configuration and customization
At least one active ServiceNow certification (CSA mandatory CAD)
Solid problem-solving communication and debugging skills
Motivated to grow toward a senior developer or architect track

Core Competencies:

Ownership and delivery mindset
Technical curiosity and willingness to learn
Quality and detail-oriented
Team player with effective collaboration skills

Good to have Skills :
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Participating in Daily Standups and weekly reviews
Strong attention to detail and outstanding analytical and Problem-solving skills.
Understanding of Business emerging technologies in relevant industry (Banking/CIAM ) strong understanding of trends (market and technology) in areas of specialization.

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• ServiceNow Core System
• ServiceNow Development
• Continuous Integration
• Python

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.