Operations Support HSS1 Bilingual EnglishSpanish Preferred but NOT Required Multiple Positions
Operations Support HSS1 Bilingual EnglishSpanish Preferred but NOT Required Multiple Positions
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Initial Posting Date:
04/15/2025Application Deadline:
04/22/2025Agency:
Department of Human ServicesSalary Range:
3429.00 4622.00Position Type:
EmployeePosition Title:
Operations Support (HSS1 Bilingual /English/Spanish Preferred but NOT Required Multiple PositionsJob Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Your work schedule will be Monday to Friday 8:15 a.m. 5:15 p.m. Pacific Standard Time (PST) onsite and inperson at the Oregon City ODHS branch office.
Preference will be given to candidates that are bilingual in both English and Spanish. You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources Would you enjoy working with a diverse team that collaborates and learns together in service of children families and communities If so step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and wellbeing.
About Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical food cash and childcare benefits through the ONE eligibility plays a critical part of the eligibility process that moves beyond integration and equality to focus on equity of services and providing timely accurate and necessary eligibility determinations through a personcentered approach.
Providing a safety net family stability and a connection to careers that guide Oregonians out of poverty. The primary focus of (OEP Oregon Eligibility Partnership Program) is helping and working with Oregonians and they can now apply and have access to lifechanging programs such as food benefits (SNAP) cash for families (TANF) childcare assistance (ERDC) medical refugee services and domestic violence services and longterm care services inperson by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. This position may also provide support the daytoday functions through distribution of mail case transfers.
Actively seeking to provide culturally appropriate services where individuals are treated respectfully compassionately and effectively in a manner that recognizes affirms and values the worth of children individuals families and communities protecting and preserving the dignity of each. This includes: culture language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.
Summary of Duties
As an Operations Support you will:
In this position you will aid individuals and families seeking services by phone or email providing specialized assistance on behalf of program staff assist to guide customers through the rules policies procedures and programs and provide support to management and staff related to the organizations business operations. Duties include but not limited to:
- Experience high volume of computer work using various computer programs in a fastpaced team environment.
- Responsible for incoming and outgoing calls in a call center phone system.
- Responsible for electronic filing.
- Process administrative tasks in the One System related to cases.
- Explains rules regulations procedures and responsibilities.
- Refers applicants to other Federal State or county programs or community resources.
- Complete initial computer screening to determine prior case history or current eligibility.
- Screen potential clients for all ODHS programs and provide applicants with procedural to apply for said programs.
- Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
- The first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication.
- Primarily greet and assist Oregonians through a traumainformed lens.
- Working within a team that collaboratively rotates tasks to support the business needs of the office tasks may include scheduling intakes for all programs financial functions and customer service.
Minimum Qualifications
- Two years of experience either interviewing to obtain personal or technical information or substantial people experience must have involved a high volume of paperwork (e.g. assuring information on forms is complete and accurate completing necessary documents etc..
- Collegelevel courses may be substituted for the experience on a yearforyear basis.
Essential Attributes
We are looking for candidates with:
Keyboarding: Proficient in typing with a speed of 30 WPM.
Managing high volume of work: Experience completing tasks duties projects and obligations with deadlines that produce highquality results.
Accuracy and Attention to detail: Experience ensuring you have a complete understanding of the task youre working on.
Customer Focus: Experience interacting with a high volume of diverse customers communicating benefits or services that exceeds the customers expectations.
Communication: Experience with communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Diversity: Experience showing an understanding of how diversity positively impacts a team and/or the community served.
Office Technology: Proficient with multiple computer systems and programs to pride case data to clients and demonstratable experience in MS applications including Outlook and Microsoft Teams.
Critical Decisions: Experience making critical decisions using creative solutions and resolve problems using independent judgement.
TeamOriented: Experience being able to work well and thrive in a team environment.
Openness and Receptivity: Showing a willingness to hear feedback even if its negative and demonstrating a genuine interest in understanding the other persons perspective.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. During the pay equity assessment the information provided on your application will determine your starting salary please include detailed work and education history.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
After you submit your application you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Working Conditions
This position requires onsite work in our Oregon City branch office and does not offer remote or hybrid work options.
- Your work schedule will be Monday to Friday 8:15 a.m. 5:15 p.m. Pacific Standard Time (PST) onsite and inperson at the Oregon City ODHS branch office.
- You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decisionmaking to ensure the safety or themselves and others.
- Priorities and procedures may change daily and requires the ability to be flexible.
- The work schedule may change to help with coverage in other local offices within Clackamas County as well as commuting for training needs.
- The office consists of cubicles which may lead to frequent interruptions and occasionally high noise levels.
- Fastpaced environment repetitive movements extended periods of sitting and frequent use of computers and technology characterize the work.
- Significant amount of typing on computer keyboarding.
Background Checks and Requirements
- If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I9 form confirming authorization to work in the United States. ODHS will use EVerify to confirm that you are authorized to work in the United States.
- Must have a valid drivers license and acceptable driving record. If no drivers license must be able to provide alternate method of transportation.
Application and Selection Process Information
- Candidates will be notified at the end of each step in the process whether they are moving forward to the next step.
Application review
- Applications will be reviewed for qualifications during the posting period and will be completed within five working days of the job posting closing.
Inperson typing test administered
- An inperson typing/keyboarding test will be administered in our office in Oregon City to verify that you can type/keyboard 30 or more words per minute.
- If you do not know your typing/keyboarding speed please consider using a free online typing speed test such as to determine your typing/keyboarding speed before you apply so you are able to answer the typing/keyboarding speed question that is part of the application.
Recorded video interview process
- VidCruiter recorded video interview process will be conducted for first round interviews.
- Candidate will have three 3 business days to complete the interview.
Second round inperson interview process
- Second round inperson interviews will be conducted at our office in Oregon City.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
- Veterans preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent fulltime position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The salary listed is the nonPERS qualifying salary range (AARate). If the successful candidate is PERS qualifying the salary range will reflect the additional 6.95 (APRate). Please review the Classification and Compensation page for more details or you may visit our website for information on Pay Equity.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or jobspecific questions.
- The recruiter for this position is Nora Leyva Esquivel. If you contact the recruiter please include the job requisition number: REQ178854
- Email:
- Phone (call or text):
Employment Type
Full-Time
