Desktop Support L2
Desktop Support L2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position : Desktop Support L2
Location : Secaucus NJ (Onsite)
Job Description:
- The Technician will be responsible for PC/Laptop Refresh and Imaging; prepare deploying and maintaining workstations (laptops and desktops) for end-users ensuring that new and refreshed devices are ready for use with the required operating system software and configurations. This role involves hands-on technical work including hardware setup imaging software installation and basic troubleshooting.
- Imaging and deployment: Create update and deploy desktop/laptop images using tools like Microsoft Deployment Toolkit (MDT) or similar solutions ensuring devices meet company standards and have necessary software and configurations.
- Hardware and software management: Manage hardware upgrades software integration and the monthly deployment of security patches. Maintain detailed records of refresh processes configurations and inventory.
- Troubleshooting and support: Troubleshoot and resolve technical issues related to hardware and software responding to or escalating service requests and incidents promptly.
- Documentation and training: Document procedures user interactions and update Standard Operating Procedures (SOPs). Assist with creating end-user documentation and provide training on new setups.
- Inventory management: Track and manage hardware inventory throughout the refresh cycle including asset details serial numbers and the disposition of old equipment
Employment Type
Full-time
