Sr Manager Sales Ops Program Retention
Sr Manager Sales Ops Program Retention
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$ 131000 - 131000
1 Vacancy
Job Description
About this role:
The primary purpose of this role is to drive revenue growth through tactical of retention programs driving higher retention across Global Technology Sales (GTS). This encompasses planning and development activities such as program design and process improvement and worldclass of existing programs to new areas. This role will lead with support from BU partners and sales leaders. The role will focus on quantitative and qualitative analysis to identify actionable insights measure progress and impact (ROI) to make necessary ongoing enhancements. The role should fulfill all requirements of planned and adhoc activities to meet the needs of a specific region(s) in GTS.
What youll do:
Help define and scope the current retention programs processes and tools. Understand the need for enhancements for future versions based on feedback and analytics.
Work closely with Continental Ops Sales Leaders GRP and Service/Delivery teams to determine current effectiveness and drive ongoing worldclass of the Retention Lifecycle (RLC).
Enable sales leaders in partnership with SL&D to effectively coach to RLC and HighQuality Impact Assessments.
Collaborate with Service GRP & GSSO to drive sales efficiency through systems & tools.
Capture and share RLC best practices on a regular basis and assess the feasibility of scaling across the business.
Manage the roadmap of enhancements for each program/process. Execute these enhancements for ongoing improvement. Drive iterative program improvement plans with Sales Ops Leaders and LineofBusiness partners (EU/HT Product Management Research EXP RBS etc..
Provide operational and excellence support for key initiatives for GTS (Impact Assessment Quality IA Delivery on the Platform DMT etc..
Support Long Range Plan (LRP) and related pilots on an asneeded basis.
Support of One Gartner Approach in partnership with the Gartner Services.
Effectively communicate the WHY for the programs and ensure sales buyin this would include not just general communication but the delivery of group/1:1 sessions.
Drive with Sales teams by using proven sales practices (the HOW to do it). Work with SL&D and other partners to create and deliver effective coaching/training sessions.
Monitor and track progress to ensure that specific activities (the WHAT) related to the program are being executed effectively across the channel.
Communicate effectively at all levels up to and including sales EVP level: proactively in regular sessions and in response to adhoc requests.
Capture and share best practices on a regular basis.
Capture and analyze impact and ROI of programs to drive future enhancements.
Conduct key analytics (quantitative and qualitative) of leading and lagging indicators data to identify gaps and opportunities evaluate possible solutions for implementation and drive and continuous improvement!
What youll need:
7 years total business experience and/or 2 years of management experience in a businesstobusiness sales environment.
Achievement of sales growth and retention targets productivity targets and strategic objectives.
Strong facilitation communication leadership and influence skills.
Excellent analytical critical thinking communication and problemsolving skills.
Proven experience in managing program and continuous improvement.
Ability to effectively scope manage and complete projects on time.
Ability to create strong credibility with Sales leadership and become a trusted advisor.
Strong understanding of sales processes best practices and challenges.
Ability to build partnerships and collaborate across lines of businesses.
Bachelors Degree or equivalent masters degree preferred.
2 years of internal Gartner operations experience preferred.
2 years of seller experience preferred.
What you will get:
Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!
Collaborative teamoriented culture that embraces diversity
Professional development and unlimited growth opportunities
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92000 USD 131000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.
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Required Experience:
Manager
Employment Type
Full-Time
