Sr. Manager - Customer Success D42 Freshworks
Sr. Manager - Customer Success D42 Freshworks
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1 Vacancy
Job Description
Freshworks is seeking a dynamic and strategic Sr. Manager of Customer Success Management to lead a team of high-performing CSMs reporting into the VP of Customer Success at Device42 a Freshworks company. This individual will be responsible for driving customer outcomes retention and expansion through a culture of transparency accountability and value-focused engagement.
This role is perfect for a people-first leader who thrives in a collaborative customer-obsessed environment and believes in empowering teams to make informed data-driven decisions.
What Youll Do
Hire Lead and Scale a High-Impact Team: Hire manage and mentor a team of CSM leaders and individual contributors fostering a high-performance culture that prioritizes development collaboration and continuous improvement
Drive Customer Success Outcomes: Own strategies for churn prevention and revenue expansion through proactive account management outcome-driven value communications health checks and growth opportunity identification
Deepen Customer Relationships: Act as a sponsor for key accounts building trust with customer stakeholders and aligning solutions with their strategic goals through meaningful in-person and virtual engagements
Champion Operational Excellence: Lead cross-functional initiatives to enhance CSM workflows improve the customer lifecycle and standardize scalable engagement models success planning tools and enablement practices
Ensure Organizational Alignment and Visibility: Provide clear consistent reporting and insights to senior leadership flagging key risks sharing customer feedback and supporting data-informed decision-making across the business
Qualifications :
610 years of experience in Customer Success or related roles with 2 years in people leadership
Consistently delivered on Gross Retention & Net Expansion targets
Strong track record of building and scaling CSM teams in SaaS or multi-product environments
Deep knowledge of customer engagement models lifecycle management and strategic account planning
Exceptional communication coaching and collaboration skills
A growth mindset rooted in transparency accountability excellence and empathy
Availability to travel
Additional Information :
The annual base salary range for this position is $00 USD
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
