Breastfeeding Peer Helper Office Support Specialist
Breastfeeding Peer Helper Office Support Specialist
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Job Description
Department: Women Infants and Children (WIC)
Job Status: FullTime 37.5 hours per week) 18 hours per week Breastfeeding Peer Helper 19.5 hours per week Office Support
FLSA Status: NonExempt
Reports To: Public Health Nutrition Program Manager
Grade/Level: A13 Amount of Travel Required: 10
Job Type: Regular
Positions Supervised: None
POSITION SUMMARY:
Provide services and education under the general supervision of the public health nutrition program manager. Promotes and support population health by providing a variety of clerical administrative and technical support services to internal and external clients; answering phones; scheduling appointments interviewing internal and external clients to establish needed services: establishing and maintaining files; issuing birth and death certificates EBT cards and permits and licenses; and drafting and editing correspondence.
ESSENTIAL FUNCTIONS:
Reasonable Accommodations Statement
To accomplish this job successfully an individual must be able to perform with or without reasonable accommodation each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Timely regular and consistent attendance.
- Project a positive and professional image. Provide respectful customer service to external and internal clients.
- Evaluate information on applications and forms to verify completeness and accuracy.
- Instruct customers in the completion of appropriate forms.
- Answer questions for the public regarding program policies procedures regulations birth and death records and permitting and licensing.
- Utilize appropriate methods for interacting effectively and professionally with people of all ages and from diverse cultural socioeconomic educational racial and ethnic backgrounds sexual orientations lifestyles and physical abilities.
- Perform light to moderate numerical calculations involving reconciling accounts electronic form submission; program billing and/or other applications.
- Assist account clerks with the receipt of fees and payments. Maintain records of applications made or fees collected.
- Comply with federal state and health district policies procedures and regulations.
- Adhere to Occupational Health and Safety and Health Administration standards relevant to job duties such as exposure to bloodborne pathogens.
- Inform internal and/or external clients over the telephone in writing or inperson of established policies procedures for obtaining certificates EBT licenses or permits.
- Perform routine data entry or other office support activities including creating faxing sorting photocopying distributing or filing documents and mail distribution.
- Obtain heights weights and take simple laboratory samples.
- Use quality improvement (QI) and performance management (PM) processes and/or techniques to improve the effectiveness of environmental health programs and services including but not limited to creating implementing and evaluating performance standards and identifying implementing and assessing QI processes.
- Provide referrals to appropriate professionals when more specialized breastfeeding or other assistance is required.
- Provide breastfeeding information to others either through formal training or informal communication; distribute educational pamphlets brochures and booklets to the public; and utilize various types of communication to convey breastfeeding information.
- Provide clients with education about normal breastfeeding and common breastfeeding concerns during clinics nutrition classes home visits support groups telephone calls and in writing. Provide encouragement and emotional support to families that choose breastfeeding. Train clients on the use of breast pumps and provide followup.
- Act as an advocate for breastfeeding in the community workplaces and healthcare system.
- Assist in the training of breastfeeding support personnel and healthcare providers.
- Document client assessment and education on appropriate forms. Collect and maintain breastfeeding statistics and serve as a member of the WIC breastfeeding support team promoting breastfeeding.
- Responsibilities include other duties as assigned including but not limited to Accreditation requirements and responding to emergency events.
PREFERRED QUALIFICATIONS:
Education:
- High School Graduate or General Education Degree (GED): Required
Experience:
- Twelve 12 months of experience in administrative/clerical functions.
- Six 6 plus months of experience in breastfeeding Current or former Women Infants and Children (WIC) client with basic clerical skills required.
Computer Skills:
- Microsoft Office required. Health District Information System (HDIS) and Virtual Intelligence Pro (VIP) to be obtained upon hire.
License & Certifications:
- Must possess and maintain a valid drivers license.
Other Requirements:
- National Incident Management System (NIMS)/Incident Command System (ICS) 100 200 and 700.a to be obtained within six 6 months of hire.
- USDA Breastfeeding Curriculum training level 1 & 2 Conflict of Interest Civil Rights VENA and WIC System and Security training to be obtained within six 6 months of hire.
- Six 6 hours of continuing education is required annually.
COMPETENCIES/KNOWLEDGESKILLSABILITIES (KSAs):
A. Public Health Tier: 1 Front Line and Program Support Responsibilities
B. Organizational Competencies
All GCPH employees are expected to adhere to the mission of: Prevent disease
Promote health and wellness in Greene County and Protect the quality of our environment. In addition all GCPH employees are expected to meet specified competencies in the following areas:
- Dependability: Demonstrates reliability and trustworthiness and being consistent in performance or behavior.
- Judgement: Ability to apply critical thinking adapt to change and make evidencebased decisions or form opinions while maintaining ethical performance.
- Communication: Communicate in a respectful manner both written and orally in person and through electronic means with linguistic and cultural proficiency.
- Customer Satisfaction: Ensure the health and safety of our community within my abilities and resources and treat our many diverse customers with thoughtful listening and respect.
- Quality: Establish and maintain organizational capacity and resources to support continuous quality improvement.
- Equity: Ability to interact with clients community partners and coworkers with absence of unfair avoidable or remediable differences among groups of people whether those groups are defined socially economically demographically or by other dimensions of inequality.
- Inclusion: Demonstratesthe practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized such as those who have physical or intellectual disabilities and members of other minority groups.
- Community Partnership Skills: Works collaboratively with and through groups of people affiliated by special interest geographic proximity or similar situation to address issues affecting the wellbeing of our community
- Data Analytics and Assessment Skills: Ability to identify collect and evaluate data as it affects the health of our community or population.
C. Job Specific Competencies
Employment Type
Full-Time
