Technical Program Manager Region Services

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to join the region Services organization and serve as a technical resource and to take the lead solving some of the toughest operational challenges in some of the most sensitive and mission critical clouds. The TPM will be responsible for driving largescale global projects and initiatives leading crossfunctional teams focused on the delivery of new workflow features and tools that enhance productivity open capacity at a faster rate and secure devices to AWS standards. We are looking for a passionate deeply technical and resultsoriented Technical Program Manager (TPM) to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multiyear roadmap using Agile and incremental delivery methods

You will have the opportunity to work closely with Service Teams Security Infrastructure and Business Development to design and deliver new AWS regions. You will work with all stakeholders to develop schedules that ensure timely launch of new regions. You will assess risks anticipate issues overcome technical obstacles make difficult tradeoff decisions and balance business needs and technical constraints.
Successful candidates will have a strong technical background be detail oriented and have excellent problem solving abilities. You will have a deep understanding of distributed system design and delivery. You will successfully represent program status senior leadership. Your program management expertise and operational excellence will influence the teams decisions and drive secure and scalable solutions. You should be passionate about delivering great customer experiences and researching and developing new region build methodologies.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see job responsibilities
Our Technical Program Managers are individuals who demonstrate initiative and proactively seek solutions to problems:
Demonstrate ownership to improve the safety security availability of our data center operations.
Mentor train and develop career progression for indirect reports and members of the organization (Technicians and Technical Program Managers).
Obsess over team learning and development both from a technical/functional and soft skills (critical thinking emotional intelligence and adaptability) development perspective.
Develop improve and share operational best practices across the region and with peers globally.



A day in the life
Our Technical Program Managers have industryleading technical abilities and demonstrate a breadth of knowledge:
You will gather business requirements document functional and design specifications define User Acceptance Criteria for testing software ensure systems capture applicable data to enable the customer to measure how effective their processes and leveraged software are from a day to day basis identify and assemble the appropriate resources for each project assign individual responsibilities and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
You will contribute with crossfunctional business and technical skills assess and manage risks measure and report on progress anticipate and resolve bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs with the technical constraints.
You rely heavily on influence over authority to drive project deliverables.
You will manage repair requests in a highvolume environment as well as managing response to high severity events
You will present to Sr. Leadership on a regular basis demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner
You be responsible for data collection analytics and dashboard creation as a way to help others recognize the best path to make the business better.
Expect to travel globally where and when needed to manage and/or support initiatives of the teams you will support.

About the team
The Region Services team redefines the way AWS designs builds and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size including startups enterprises and public sector organizations.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


5 years of technical product or program management experience
5 years of working directly with engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules

5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.