Program Manager Ops Excellence Compliance
Program Manager Ops Excellence Compliance
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Operations is at the heart of Amazons customer experience and differentiation. Our ambition is to be the earths most customercentric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving stepchange improvements in the performance of Amazons Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle Problem definition Scoping the problem out Designing Solutions Testing/ Piloting Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations capacity planning learning & development as well as external teams such as tech partners program teams towards project delivery. This is a fastpaced challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and soughtafter leadership roles in ORC field.
Key job responsibilities
The Program Manager will work closely with the Sr. Manager PE/ ACES within GSRC to deliver on the following:
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge quantification of root causes identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons short term/ long term other external changes upcoming define expected results in terms of input output control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs track compliance (define ramp plan ensure training materials coordinate with onboarding/ nesting for trainings)
Design effective ways of ensuring sustainability.
Bachelors Degree in Engineering or Sciencebased subject
Relevant project and people management experience in either Business Consulting compliance operations or Supply Chain
Relevant experience in operational process and performance improvement projects including process mapping and process redesign
Relevant experience across the full project lifecycle: analysis design and implementation
Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels
Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is
Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change
MBA
Experience dealing with ambiguity and proficiency of hypothesisled problem solving
Experience in operating at both a strategic and operational level
Experience in taking unpopular positions with ability to influence senior stakeholder
Relevant experience in driving complex initiatives with limited oversight
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
The Program Manager will work closely with the Sr. Manager PE/ ACES within GSRC to deliver on the following:
Work closely with operations and program team to identify areas for improvement
Scope the problems out to define root cause bridge quantification of root causes identifying key levers to solve as well as prioritize the root causes basis severity
Design solutions for fixing gaps keeping in mind pros/ cons short term/ long term other external changes upcoming define expected results in terms of input output control metrics.
Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions
Rollout across the program/ across programs track compliance (define ramp plan ensure training materials coordinate with onboarding/ nesting for trainings)
Design effective ways of ensuring sustainability.
Bachelors Degree in Engineering or Sciencebased subject
Relevant project and people management experience in either Business Consulting compliance operations or Supply Chain
Relevant experience in operational process and performance improvement projects including process mapping and process redesign
Relevant experience across the full project lifecycle: analysis design and implementation
Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels
Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is
Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change
MBA
Experience dealing with ambiguity and proficiency of hypothesisled problem solving
Experience in operating at both a strategic and operational level
Experience in taking unpopular positions with ability to influence senior stakeholder
Relevant experience in driving complex initiatives with limited oversight
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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