French Technical Support Agent Lisbon
French Technical Support Agent Lisbon
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Job Description
French Technical Support Agent Lisbon (Onsite/Hybrid)
Location: Lisbon Portugal
Job Type: Fulltime
Work Model: Onsite & Hybrid (flexible after training)
About the Role:
We are looking for a Frenchspeaking Technical Support Agent to join our international support team in Lisbon. In this role youll provide expert assistance to Frenchspeaking users by troubleshooting technical issues and guiding them through product features and solutions.
Whether youre onsite or working in a hybrid setup your goal will be to deliver exceptional customer support and help users get the most out of our technology.
Key Responsibilities:
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Respond to inbound inquiries via phone email and chat in French
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Diagnose and resolve technical issues efficiently and professionally
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Guide customers through product setup features and problemsolving steps
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Log and track support cases in the CRM system accurately
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Escalate complex technical problems to secondlevel support when needed
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Stay up to date with product knowledge troubleshooting processes and updates
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Maintain high levels of customer satisfaction and adhere to SLAs
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Collaborate with team members and share knowledge to enhance service delivery
Requirements:
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Fluent in French (C2 level) both spoken and written
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Good command of English (B2 level or higher)
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Previous experience in a technical support help desk or customer service role
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Strong problemsolving and analytical thinking skills
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Basic technical understanding of software hardware or webbased platforms
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Ability to explain technical concepts clearly to nontechnical users
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Familiarity with support tools and ticketing systems (e.g. Zendesk Freshdesk Jira)
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Valid EU work permit or authorization to work in Portugal
What We Offer:
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Competitive salary potential performance bonuses
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Flexible hybrid work model after initial training
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Comprehensive training and development programs
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Private health insurance
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Opportunities for internal mobility and career growth
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Supportive and multicultural team environment
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Centrally located office in Lisbon with modern facilities
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Regular team events wellness initiatives and perks
Working Hours:
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Fulltime: 40 hours/week
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Monday to Friday (some shifts may require flexibility depending on project needs)
Employment Type
Full Time
