Customer Success Manager- Automotive Services
Customer Success Manager- Automotive Services
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Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
About the Role
As Manager Customer Success Management you will be responsible for ensuring longterm success and growth of Harman AES business for your customer(s). You (and your team) will ensure adherence to customer careabouts and work closely with your customer and internal counterpart(s) to maintain and grow the existing business with healthy commercials.
Your Team
This position is either of an individual contributor or a teamleader (leading a small team of onsite PMs / resident engineers depending on the size and complexity of the customer engagement). Additionally this role entails being team player with collaboration across AES sales / presales CPMs of linked Harman Customer Group AES Domains and Project delivery. This role reports into AES Portfolio Business Lead.
What You Will Do
- Be the Single point of contact from Harman to capture and propagate technical voice of customer (VOC) and technology roadmap for existing OEM engagements
- Proactively identify and manage farming opportunities working closely with sales for new business wins in existing accounts
- Drive continuity of awarded business through program extensions CRs and followon programs working closely with PMs and delivery organization.
- Contribute to overall account growth by ensuring VOC customer technical careabouts and painpoints is captured regularly updated and incorporated into
overall account sales strategy working closely with AES sales
proposal responses working closely with presales
proactive pitches POCs for customers working closely with AES domains
Facilitate technical stakeholder mapping at customers working closely with Harman CGs and AES sales to identify and nurture customer champions for Harman AES.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
Manager
Employment Type
Full-Time
