Technical Support Engineer Amazon Robotics Technical Support ARTS
Technical Support Engineer Amazon Robotics Technical Support ARTS
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Are you a Support Engineer eager for more challenging and impactful work Do you thrive on solving complex technical problems and putting customers first If so Amazon has the perfect opportunity for you.
Amazon Robotics is expanding its Technical Support Engineering team in Melbourne and were looking for talented engineers to join us. Our team combines technical expertise customer obsession and problemsolving prowess to keep over one million Amazon robots running 24/7.
Worried about your lack of robotics experience Dont be! Well build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference!
Please note as a part of this role you will be expected to work a 5 day work week of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
Service Restoration: Deepdive into and resolve technical issues via our inhouse ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment including addressing robotics performance issues server issues affecting robot navigation and robotic station malfunctions.
Collaboration: Collaborate with onsite robotics technicians and engineers guiding their troubleshooting efforts and partner with software development engineers who create the code that powers the robots ensuring seamless integration and functionality across all systems.
High Severity Calls: When critical issues affecting the customer experience occur you will be directly involved participating in live troubleshooting sessions via conference bridge coordinating resolution efforts and escalating as needed. Utilizing various data sources such as logs dashboards and data dumps you will identify problematic components within the robotics infrastructure and develop mitigation plans.
Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures participate in internal projects and help make things better for our team and in turn our customers.
About the team
We are Amazons premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutionsfocused environment free of a KPIcentric focus. We provide remote technical support via tickets phone and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors as well as training at customer sites.
Please note that as part of this role you will be expected to work a 5day work week one day of which will be over the weekend to ensure critical 24hour global support coverage. While you are on call for high severity events during your shift unlike many technical support roles our TSE role requires no outofhours on call!
Key Benefits
A truly global career experience where you will work with a group of industryleading engineers focused on delivering bestinclass technical support to our customers.
Unrivaled personal and career development When you are not learning from your teammates or new product launches you will have access to Amazons vast array of training and development tools.
A competitive compensation package including RSUs health insurance paid public transport and a staff referral bonus scheme.
Internal mobility You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.
austechjob
Experience troubleshooting and debugging systems service or platforms.
Networking Knowledge.
Unix Knowledge.
SQL Knowledge.
Five or more years of troubleshooting systems platforms or applications in a secondline (or above) operations team.
Active technical certifications in one or more relevant technical fields (Cloud services Networking Cybersecurity etc..
Understanding of project and change management methodologies and best practices.
Scripting knowledge in any programming language with previous experience automating tasks via scripts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Robotics is expanding its Technical Support Engineering team in Melbourne and were looking for talented engineers to join us. Our team combines technical expertise customer obsession and problemsolving prowess to keep over one million Amazon robots running 24/7.
Worried about your lack of robotics experience Dont be! Well build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference!
Please note as a part of this role you will be expected to work a 5 day work week of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
Service Restoration: Deepdive into and resolve technical issues via our inhouse ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment including addressing robotics performance issues server issues affecting robot navigation and robotic station malfunctions.
Collaboration: Collaborate with onsite robotics technicians and engineers guiding their troubleshooting efforts and partner with software development engineers who create the code that powers the robots ensuring seamless integration and functionality across all systems.
High Severity Calls: When critical issues affecting the customer experience occur you will be directly involved participating in live troubleshooting sessions via conference bridge coordinating resolution efforts and escalating as needed. Utilizing various data sources such as logs dashboards and data dumps you will identify problematic components within the robotics infrastructure and develop mitigation plans.
Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures participate in internal projects and help make things better for our team and in turn our customers.
About the team
We are Amazons premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutionsfocused environment free of a KPIcentric focus. We provide remote technical support via tickets phone and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors as well as training at customer sites.
Please note that as part of this role you will be expected to work a 5day work week one day of which will be over the weekend to ensure critical 24hour global support coverage. While you are on call for high severity events during your shift unlike many technical support roles our TSE role requires no outofhours on call!
Key Benefits
A truly global career experience where you will work with a group of industryleading engineers focused on delivering bestinclass technical support to our customers.
Unrivaled personal and career development When you are not learning from your teammates or new product launches you will have access to Amazons vast array of training and development tools.
A competitive compensation package including RSUs health insurance paid public transport and a staff referral bonus scheme.
Internal mobility You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.
austechjob
Experience troubleshooting and debugging systems service or platforms.
Networking Knowledge.
Unix Knowledge.
SQL Knowledge.
Five or more years of troubleshooting systems platforms or applications in a secondline (or above) operations team.
Active technical certifications in one or more relevant technical fields (Cloud services Networking Cybersecurity etc..
Understanding of project and change management methodologies and best practices.
Scripting knowledge in any programming language with previous experience automating tasks via scripts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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