Applications Support Engineer - Lateral Move
Applications Support Engineer - Lateral Move
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£ 33366 - 40476
1 Vacancy
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
Applications Support Engineer Lateral Move
Permanent
GradeConsultation grade subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Job Overview
We have an excellent opportunity for an experienced Application Support Engineer to join our dynamic Applications team at Birmingham City Council. As an Application Support Engineer youll be responsible for the upkeep and support of various software applications and systems. Youll work closely with our technical teams and endusers to guarantee the smooth running of our products and offer effective solutions to customer issues promptly.
The ideal candidate should be an attentive usercentric and selfdriven individual capable of providing functional and technical support and guidance to endusers and internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation performance and support of a variety of solutions in a fastpaced dynamic environment.
What we are about
As an Application Support Engineer you will have the dual responsibility of supporting the current application portfolio and collaborating with multidisciplinary teams to implement advanced solutions that fulfil business requirements.
Birmingham City Council highly regards teamwork originality and ongoing development. Our objective is to establish an environment that nurtures open dialogue and values each team members distinct traits and outlooks.
What you will do
- Provide functional and technical support for applications including troubleshooting issue resolution support and maintenance.
- Collaborate with technical product and delivery teams to support the efficient implementation of new solutions
- Identify and analyse application issues and provide solutions to customer issue and improve reliability
- Communicate with customers to provide updates on issues and resolutions.
- Manage user access and application level permissions
- Provide excellent problemsolving and analytical skills
- Utilise strong communication and interpersonal skills with the ability to build relationships with stakeholders
- Work effectively in a team environment as well as independently
We will support you with
- An environment that values curiosity autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work life balance
- Exposure to all digital and technology teams and services areas across the council
About us
This is an exciting time to be joining Birmingham City Councils Digital and Technology Services Department. We are Europes largest local authority and with unprecedented investment in people and digital a solid strategy empowering leadership and a newly redesigned service to get behind we are building digital services centred on the needs of our citizens business and communities that will deliver on Birminghams bold ambitions for the city of today and tomorrow.
We are a multidisciplinary team at the heart of transforming public services for the UKs second largest city. We create develop deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day.
We are embracing and promoting a truly digital human centred approach for the whole organisation underpinned by collaboration openness and innovation. We take advantage of unparalleled access to data doing things at scale and using technology creatively to reimagine the way services are delivered and build the digital council of the future.
Please upload your uptodate CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.
For any informal enquires please contact:Fahad Zaman on
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
NonUK applicants (excluding Ireland) would be required to hold a relevant Visa fromthe UK Visas and Immigration (UKVI).
Job Description and Person Specification
Employment Type
Full-Time
