Customer Care Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
dopay a pioneering fintech startup revolutionising payroll payments solutions is seeking a dedicated and customerfocused Customer Support Executive to join our team. Located in the heart of downtown Cairo at the Greek Campus this role is an exciting opportunity to contribute to our mission of integrating cashbased workers in emerging markets into the mainstream financial system.
If youre passionate about customer service and want to contribute to a purposedriven fastgrowing fintech company dopay is the place for you!
About the Role
As aCustomer Care Representativeat dopay you will be the first point of contact for our cardholders delivering outstanding customer service and resolving inquiries with empathy efficiency and professionalism. Youll be responsible for helping cardholders navigate dopays platform ensuring smooth payroll operations and troubleshooting any issues they encounter.
Were looking for someone whos customerfocused solutionoriented and ready to go the extra mile to ensure our customers have a positive experience.
Key Responsibilities
- Provide prompt courteous and knowledgeable responses to customer inquiries via phone email and chat.
- Assist dopay cardholders with accountrelated questions including balance inquiries card activation and transaction issues.
- Collaborate with the logistics and Onboarding and Accounts Services teams to address customer queries related to payment operations and card delivery.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Collect feedback from customers and relay insights to the product and customer success teams for continuous improvement.
- Meet individual and team performance targets (e.g. response time resolution time and customer satisfaction).
Requirements
- 13 years of experiencein customer service preferably in fintech banking financial services or tech industries.
- Excellent communication skills with the ability to convey information clearly and calmly.
- Excellent written and verbal communication skills in English and Arabic.
- Strong problemsolving skills with a customerfirst mindset.
- Ability to handle challenging situations with patience and empathy.
- Familiarity with CRM systems and support ticketing systems is a plus.
- A strong sense of accountability and willingness to take ownership of customer issues until resolution.
- Ability to work independently and as part of a team in a fastpaced dynamic environment.
Benefits
Why Join dopay
- Be part of a missiondriven company transforming payroll and financial inclusion in emerging markets.
- A collaborative and inclusive work culture with opportunities for growth and career development.
- Competitive salary and benefits package.
- Hybrid working environment (with flexible working options available).
- Opportunity to shape the future of financial technology in Egypt and beyond.
Join us at dopay and be a part of a team thats transforming the financial landscape for the betterment of society in Egypt and beyond!
Employment Type
Full-Time
