Customer Care Associate, CRBG Direct

Who We Are

At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
• We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.

Who Youll Work With

Corebridge Direct

About The Role

This role is responsible for handling inbound customer service calls processing applications and handling status inquiries regarding the simplified- and guaranteed-issue products sold by Corebridge Direct. During training this role will report into our San Diego location five days a week. After training this position has the possibility of working remotely.

Responsibilities

Employees in this role should be proficient in Microsoft Office be able to use active listening skills to understand client needs be able to communicate professionally in writing and on the phone and be able to multi-task.

Customer service calls Corebridge Direct receives an average of over 400 customer service calls per day. Employees in this role are prioritized to field these calls and either address the clients question/concern or redirect the client to someone who can such as a case manager at Corebridge Direct or the customer service team at the issuing company for the clients policy.

Application processing Employees in this role will prepare certain types of applications (i.e. IUL) using information captured by the writing agent in our Client Manager system send those applications to clients via DocuSign review client-completed applications for accuracy/completeness and forward in-good-order applications to the insurance company.

Employees in this role serve as the liaison between the agent who sold the simplified- or guaranteed-issue policy and the insurance company that issued the policy.

Please note this is not an exhaustive list of all responsibilities of the position and the requirements of the job may change in line with business needs.

Skills and Qualifications

Qualified candidates must have 1 2 years previous customer service experience Microsoft Office proficiency ability to think outside the box must be organized thorough able to multi-task and deal with atypical situations. They must also have the ability to solve complex problems within an established protocol of procedures and possible solutions. Must have excellent verbal and written communication skills.

Compensation

The anticipated salary range for this position is $40 000 - $45 000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors which may include the candidates geographic location skills experience and other qualifications.

Why Corebridge

At Corebridge Financial we prioritize the health well-being and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1 up to $5000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable federal state and local law.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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