Customer Support Executive
Customer Support Executive
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Customer Interaction: Provide timely and accurate assistance to customers via phone email or chat addressing inquiries related to product features usage and troubleshooting.
- Issue Resolution: Efficiently diagnose and resolve product-related issues coordinating with technical teams when necessary to ensure customer satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of product specifications features and common issues to offer informed support.
- Documentation: Accurately record customer interactions feedback and resolutions in the CRM system to maintain comprehensive service records.
- Feedback Collection: Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements.
- Team Collaboration: Work closely with sales technical support and logistics teams to ensure seamless service delivery and customer satisfaction.
Desired Skills & Qualifications
- Technical Proficiency: Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues.
Industry Experience:
- E-commerce Retail Consumer Durable Electronics
Employment Type
Full Time
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