Service Desk Engineer - EUC
Service Desk Engineer - EUC
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1-3years
70000 - 80000
1 Vacancy
Job Description
Responsibilities
- Act as the first point of contact for technical support via web portal email or phone
- Perform remote troubleshooting and initial triage
- Identify and apply the best solutions or escalate issues as needed
- Ensure proper ticket management including documentation clear handovers and resolution notes
- Provide L1 support including basic Microsoft 365 Azure Citrix and server administration
- Support Citrix and AVD environments by troubleshooting user issues ensuring connectivity and assisting with basic administration
- Conduct daily system health checks log and respond to findings; escalate where necessary
- Follow existing processes and documented procedures consistently
- Create and maintain knowledge articles and solutions
- Relay client feedback to internal teams and help enhance service efficiency
- Identify and suggest process improvements
- Complete assigned tasks on time while maintaining quality and accuracy
Requirements
- 1 2 years of experience in a Helpdesk or Service Desk role
- ITIL v4 certification not mandatory but highly valued
- Basic knowledge of M365/Entra ID
- Familiarity with Citrix and AVD
- Understanding of secure operations principles (e.g. Zero Trust and Least Privileged)
- Competent written and verbal communication skills in English
- Shift roster: Must be amenable to a 24x7 work environment including weekends and holidays
Benefits
Requirements 1 2 years of experience in a Helpdesk or Service Desk role ITIL v4 certification not mandatory but highly valued Basic knowledge of M365/Entra ID Familiarity with Citrix and AVD Understanding of secure operations principles (e.g., Zero Trust and Least Privileged) Competent written and verbal communication skills in English Shift roster: Must be amenable to a 24x7 work environment, including weekends and holidays
Employment Type
Full Time
