VoIP Engineer

Are you an experienced VoIP Engineer with a passion for building reliable voice infrastructure Do you enjoy working with cutting-edge VoIP technologies and solving real-world telecom challenges Then you might be the perfect fit for this opportunity.

Our client a rapidly expanding IT and communications company is looking for a dedicated VoIP Engineer to join their growing team. If youre someone who enjoys tackling complex call routing issues fine-tuning SIP trunks and ensuring crystal-clear communication this is the role for you!

About the Company

We are recruiting on behalf of a dynamic technology firm that specializes in IT and VoIP services for small to mid-sized businesses. With a strong focus on quality uptime and innovation the company is growing fast and onboarding new clients every month. Youll be based in their Limassol Cyprus office and work alongside a collaborative tech team.

What Youll Do

As a VoIP Engineer youll take ownership of the voice infrastructurefrom designing and deploying new systems to monitoring call quality and troubleshooting escalated issues. Youll also collaborate with network engineers and support staff to deliver secure high-quality voice services across a variety of platforms.

Key Responsibilities

• Design configure and maintain VoIP systems based on business and operational needs
• Set up SIP trunking dial plans IVRs call routing and failover strategies
• Monitor VoIP infrastructure to ensure performance uptime and call quality
• Troubleshoot and resolve Level 2/3 voice-related incidents and perform root cause analysis
• Work with network teams to prioritize and secure VoIP traffic
• Integrate voice systems with CRM and ticketing platforms
• Maintain detailed documentation of systems configurations and processes

Requirements

To succeed in this role you should have the following:

• 2 years of experience as a VoIP Engineer or in a similar voice infrastructure role
• Strong knowledge of VoIP protocols (SIP RTP) codecs and troubleshooting tools (e.g. Wireshark)
• Hands-on experience with SIP trunk provisioning number porting and DID management
• Good understanding of networking concepts (TCP/IP NAT QoS VLANs) as applied to voice systems
• Ability to assess and improve call quality metrics (MOS jitter latency)
• A proactive approach to problem-solving and continuous improvement

Nice to Have / Advantageous

• Experience with platforms like Squaretalk Octella Twilio Isabelle or Asterisk
• Familiarity with integrating VoIP systems with CRMs or third-party applications
• Understanding of voice security protocols (TLS SRTP) and compliance standards (GDPR PCI)
• Scripting or automation skills in Python Bash or similar languages
• Relevant certifications such as dCAP CCNA Voice or equivalent

Benefits

• A welcoming and friendly working environment based in Limassol
• Full-time on-site position
• Ongoing training and sponsored further education opportunities
• Performance-based bonus appraisals twice a year to recognize your contributions
• 21 days of annual leave to support work-life balance
• Monetary vouchers for birthdays and other special occasions
• Competitive salary based on experience

Join us and help shape the future of business communications!

Apply now and bring your VoIP expertise to a growing team that values innovation reliability and continuous improvement.