Customer Service Consultant
Customer Service Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Start Your Next Adventure with Travvia!
Create Lifelong Memories. Shape the Future of Travel.
Looking for more than just a job At Travvia Group were on a mission to make road trips unforgettable. From campervans to cars and motorhomes we help travellers explore New Zealand and Australia with freedom and confidence.
Now were looking for a Customer Service Consultantto join our HQ team and be part of the journey literally.
Whats the gig
Think of this role as your backstage pass to travel AU & NZ. Youll be the go-to support for customers already out on the road helping them with everything from booking adjustments to vehicle support and general questions regarding their trip. You will also process inbound sales opportunities from various channels - phone calls emails and social media for all Travvia Group products ensuring a high conversion rate of potential customers into confirmed bookings.
This is a permanent full-time position in which you will work across a 7 day rotating roster. Shifts are between 6 am and 10pm across 7 days per week including weekends and public holidays.
Youll:
- Be a customers lifeline while theyre exploring the open road.
- Coordinate repairs maintenance and service schedules.
- Jump into phone calls emails and DMs to keep customers moving.
- Turn curious travellers into excited customers by responding to inbound sales queries.
- Make a real difference to someones holiday every day.
What youll bring:
- 2 years in a customer-facing role (hospitality travel or tourism is a big plus).
- A natural communicator you love a good chat and know how to listen.
- A cool head when solving problems especially when things dont go to plan.
- Fluent English written and spoken. Bonus points for additional languages!
- A passion for travel and a basic knowledge of cars or campervans helps too.
- A full drivers license and confidence behind the wheel which will help when supporting customers with their vehicles.
- Flexibility to work a rotating roster (between 6am and 10pm including weekends and public holidays).
Whats in it for you
Were not just offering a desk job were offering a career adventure:
40-hour full-time permanent role
Monthly bonus potential
Hybrid work model (WFH if rostered on weekends)
Free road trips exclusive travel discounts
Work with a fun multicultural team
Career progression in the travel industry
Access to tourism perks & partner deals
A creative inclusive and values-driven culture
A company that actually values your wellbeing and growth
Why Travvia
At Travvia were not just about vehicles were about experiences. We believe in curiosity connection and creating freedom for our customers and our team. Whether youre helping someone plan their dream trip or guiding them through a bump in the road youll be part of something meaningful.
Ready to Roll
Wed love to hear from you! Whether youre ready to apply or just want to have a no-pressure chat about the role reach out your next adventure starts here.
Employment Type
Full Time
