Supply Chain Customer Service Specialist
Supply Chain Customer Service Specialist
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Job Description
Job Description
Skills Alliance is working with a global biopharma company to provide contractor/interim solutions in the UK. We have a great opportunity for someone with supply chain order entry and customer services experience to work with an experienced and dedicated Customer Services team based in Central London. Some brief info below on the job and experience you need!
Assignment Details:
- Role: Supply Chain & Customer Service Specialist
- Duration: 12 month contract (inside IR35
- Location: Central London (hybrid working 3 days per week onsite)
- Rate: 250 per day
Essential Duties and Job Functions:
- Provide professional and responsive support to customers to ensure a positive experience in fulfilling and successful delivery of orders.
- Ensuring orders are processed in time.
- Able to adapt to the fluctuation with the volume of incoming orders and queries.
- Managing and resolving issues with customers through phone and email communications
- Identifying challenges and resolving solutions.
- To ensure appropriate internal and external controls including GDP and audit criteria are met.
- Able to create and document procedures.
- Liaison with other internal/external stakeholders as a point of responsible contact for order queries and resolutions.
- Close working with the wider Customer Services team and to provide support when requested.
Required Experience & Skills:
- SAP experience within Order To Cash (OTC) for order processing.
- Supply Chain experience essential preferably of the UK market.
- Patient and customer focussed.
- Able to use financial and supply systems.
- Able to work competently with Excel.
- Capable of pattern recognition in data.
- Confident in discussion with customers but able to push back if required for inappropriate supply requests.
- Clear communicator.
Interested Great! This requires a quick turnaround so apply ASAP and I will be in touch.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
