EMPLOYEE EXPERIENCE COORDINATOR
EMPLOYEE EXPERIENCE COORDINATOR
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3years
80 - 80
1 Vacancy
Job Description
- Provide prompt and efficient support to employees regarding HRrelated inquiries (benefits payroll policies procedures) through the ServiceNow case management system.
- Offer realtime HR support via live chat addressing employee questions and concerns with clarity and professionalism.
- Escalate complex issues to the Tier 2 team promptly while maintaining engagement and ensuring a positive employee experience.
- Document all escalated issues & resolutions to develop Tier 1 responses minimizing future escalations and fostering continuous learning and growth.
- Provide prompt and efficient support to employees regarding HRrelated inquiries (benefits payroll policies procedures) through the ServiceNow case management system.
Requirements
- Onboarding & Offboarding:
- Manage the preonboarding process tracking progress and communicating clearly with new hires IT partners & the onshore US tier 1 team.
- Manage offboarding tickets ensuring timely completion of all key tasks for a seamless employee transition and accurate data completion within our HCM system (WorkDay).
- Partner with the People Team IT and other departments to complete onboarding and offboarding tasks.
- Manage the preonboarding process tracking progress and communicating clearly with new hires IT partners & the onshore US tier 1 team.
- Data Management & Compliance:
- Maintain and audit employee personnel files ensuring accuracy and compliance.
- Conduct monthly data audits using Excel/Workday identifying discrepancies and reporting findings to the Tier 2 team for correction.
- LCA Postings as needed.
- Maintain and audit employee personnel files ensuring accuracy and compliance.
- Customer Service & Collaboration:
- Provide exceptional customer service demonstrating empathy and a solutionoriented approach.
- Collaborate effectively with crossfunctional teams and Tier 2 to resolve employee issues meticulously documenting solutions to minimize future escalations.
- Ability to act with integrity professionalism and confidentiality with sensitive data and conversations and effectively work with employees at all company levels.
- Provide exceptional customer service demonstrating empathy and a solutionoriented approach.
- Qualifications:
- 12 years experience in an HR support role preferably in a shared services environment.
- Experience with Workday Google Workspace and ServiceNow is preferred.
- 12 years experience in an HR support role preferably in a shared services environment.
1-2 years experience in an HR support role, preferably in a shared services environment. Experience with Workday, Google Workspace, and ServiceNow is preferred.
Education
Associate degree/bachelor's degrr
Employment Type
Full Time
